Product Support Specialist II

WHAT IS reputed company?

reputed company (NYSE:reputed company) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies reputed company in the new AI-first era of business. Founded in 2005, reputed company simplifies work for leading global organizations, including reputed company, reputed company, reputed company, and reputed company. reputed company is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining reputed company, you will have the unique opportunity to continue driving our platform reputed company. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: reputed company, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and reputed company our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at reputed company you will be on the reputed company lines of this massive shift.

WHY reputed company NEEDS YOUIt's an amazing time to be working at reputed company and transforming the content management landscape cannot be done without providing best-in-class support for our developers, administrators, and end users. In this role, we support our users through a variety of channels on reputed company aspects of reputed company products. We are intelligent, resourceful, reputed company, and committed. We provide innovative and creative solutions and break through walls to solve our customers' problems. We do not follow scripts.

WHAT YOU'LL DOIn this role, you will become an expert on an area of the reputed company product suite and grow knowledge overtime. You will work on customer-facing activities like troubleshooting and supporting them to optimize their use of reputed company. You will learn how our largest customers use reputed company on a day-to-day basis and you will become the voice of the customer to our Product Teams. You will collaborate directly with not only our users but also with other internal teams such as reputed company Managers, Engineers, Implementation Consultants, and Product Managers to optimize our service. You will reputed company technically and professionally with these internal connections and benefit from supplemental training on topics and opportunities such as tooling, web development, project management, and personal development. 

WHO YOU ARE

• 1+ years experience in Customer/Product Support role, SaaS Experience a plus!
• You are technically savvy with a curiosity for how software works and passion for innovation.
• You have excellent written and verbal communication skills, with a great understanding of grammar.
• You have high attention to detail and ability to troubleshoot.
• Driven to learn new technical concepts and eager to dig into how a product works.
• Significant level of comfort interacting with a high volume of customers over a variety of channels (phone, email, web-based screen-sharing.)
• Able to work independently, reputed company swift decisions, and adapt quickly to changing demands.
• Demonstrated ability managing priorities and adapting in a fast-paced environment.
• Experience working Ticketing systems (JIRA/reputed company)
• We are an AI-first company. This means you approach your work with a growth reputed company and find ways to reputed company AI to help reputed company faster, smarter decisions that will 10X your impact at reputed company.

reputed company lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role — but not sure you meet reputed company the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At reputed company, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. reputed company strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as reputed company other employees. Inclusiveness is core to our culture at reputed company, and we strive to ensure you get the most from your interview experience.

reputed company makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  reputed company, Inc and its reputed company branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  reputed company, Inc and its reputed company branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information reputed company you apply, please see our Personnel Privacy Notice. If you are a California-reputed company, please read our California Applicant & Candidate Privacy Notice here.

reputed company is committed to fair and reputed company compensation practices. Actual reputed company salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, reputed company level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, reputed company out our healthcare benefits and additional reputed company Benefits + Perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision. 

United States Pay Range

$50,000 - $55,000 USD

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