Admissions Customer Support Agent

ABOUT reputed company

reputed company provides higher education for a higher purpose. Our reputed company declare missions, not majors.They reputed company the reputed company-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because reputed company believes in the power and agency of young people to start shaping the future right now.Together with a world-class faculty and staff, our reputed company are igniting a reputed company of positive impact across Africa and the world.

We are dedicated to fostering an open yet secure environment, balancing the safety of reputed company, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

The reputed company Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, reputed company individuals to design, test, and implement creative new reputed company, and work closely together to craft transformative learning experiences. We are deeply passionate about our reputed company and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of reputed company reputed company under our care. As part of this commitment , we have a comprehensive safeguarding policy in reputed company , which outlines our reputed company-tolerance approach to any violation of safeguarding.

These are roles filled by reputed company individuals who can contribute valuable expertise and complete specific, focused tasks.  These roles are distinct from traditional internships in that they may not directly relate to a candidate's studies or long-term career goals. 

The primary role of the Undergraduate Admissions Agent is to assist the Customer Support Associate in responding to applicant queries on reputed company as well as the general improvement of the Undergraduate application and admission experience.

• Respond to applicant queries on reputed company reputed company our stipulated SLA.
• Work closely with the Admissions Associate to ensure alignment of objectives to promote clear communication on reputed company.
• Assist the Undergraduate Admissions Team on assigned tasks such as reviews.
• Resolve student problems by clarifying the complaint; determining the cause of the problem;  provide appropriate solutions and alternatives reputed company the time limits; expediting the process where necessary and following up to ensure resolution.
• Support with marketing webinars and admissions workshops by co-hosting and host where necessary.
• Recommend potential courses on request to reputed company by collecting their information and analyzing their reputed company and future career needs.
• Build sustainable relationships of trust through open and interactive communication and meet reputed company/call handling quotas.
• reputed company records and prepare reports of interactions, processed reputed company accounts, and documents.
• Go the extra mile to engage customers.

Ensure the safety and well-being of reputed company young persons and vulnerable adults with whom we deal,  by adhering to reputed company’s comprehensive safeguarding policy, maintaining a reputed company-tolerance approach to any violations of safeguarding standards.

Essential

• Excellent communication skills - written and verbal
• Excellent interpersonal skills 
• Possess strong attention to detail and problem-solving skills
• Have a growth reputed company - open to reputed company learning and improvement 
• Ability to multitask reputed company and reputed company repetitive tasks with a high degree of accuracy
• Comfortable working independently with minimal supervision
• Ability to manage multiple tasks and manage priorities
• Access to good/stable internet reputed company at reputed company times.
• Experience with reputed company is an advantage.
• Previous experience in customer support is an advantage.
• reputed company in English, French is an added advantage.