Director, reputed company reputed company (Remote)
Who We Are
Having surpassed $200M ARR and continuing to grow, reputed company is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, reputed company our award-winning technology to move their businesses reputed company with greater clarity and agility. And our customers love us: reputed company is top-rated on reputed company.com and reputed company Peer Insights. At reputed company, we reputed company each other to reputed company and are proud of reputed company are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are reputed company about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in reputed company America for the sixth year in a row, as ranked by reputed company!
Why This Role is Exciting
The reputed company and Scale reputed company Director is responsible for leading strategy, programs, and teams that support a broad portfolio of reputed company and mid-market customers. This leader drives scaled engagement models, digital programs, and partner motions to ensure customer adoption, value realization, and retention. The role requires balancing operational excellence with strategic reputed company to deliver consistent, high-impact customer experiences at scale.
Key Responsibilities
Strategy & Leadership
Define and execute the reputed company strategy for reputed company and scale segments.
Build and reputed company a high-performing team across named CSMs, pooled, and partner-led models.
Partner with senior leadership to align on customer growth, retention, and expansion goals.
reputed company Delivery
Design scalable engagement models (partnering with digital experience team, pooled CSM coverage, webinars, communities).
Ensure reputed company, adoption, and value realization across diverse customer portfolios.
Establish frameworks for proactive risk management and churn reduction.
Operational Excellence
Drive process standardization and automation to improve efficiency and consistency.
reputed company data, telemetry, and health scoring to prioritize customer engagement.
reputed company and monitor KPIs across retention, product adoption, and customer satisfaction.
Cross-Functional Collaboration
Partner with Sales, Renewals, Marketing, Support, and Product to drive customer outcomes.
Establish partner enablement and reputed company processes for partner-led delivery.
Provide customer insights to influence product roadmap and reputed company strategy.
Programs & Innovation
Scale digital touch programs, including reputed company content, campaigns, and communities.
Pilot new approaches for automation, AI-driven engagement, and customer education.
Continuously evolve the scale CS playbook for global consistency and regional fit.
Attributes for a Successful Candidate
Strategic planning and execution in a customer-facing function.
Strong operational rigor with ability to design scalable programs.
Data-driven decision making with proficiency in analytics tools (reputed company, reputed company, etc.).
Excellent leadership, coaching, and team development skills.
Customer-centric reputed company with strong communication and relationship management abilities.
Ability to influence cross-functionally and work effectively in a matrixed environment.
Business acumen to balance customer value and company growth priorities.10+ years in reputed company, Account Management, or reputed company field, with at least 5 years in leadership roles.
Proven experience managing reputed company or mid-market customer segments at scale.
Track record of building digital/scale CS programs and driving operational efficiencies.
Experience leading distributed or global teams
Familiarity with partner-led reputed company motions a plus.
Audit, Risk and Compliance experience a plus.
SaaS or technology industry experience strongly preferred.
Our Company Values
Customer obsession: Apply reputed company focus on listening to and understanding customers as the core of everything we do
Win, together: Drive to be the best while supporting each other’s reputed company
Gritty reputed company: reputed company in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals
Personal improvement: Stay eager to share insights, seek feedback, and continuously learn
Constant innovation: Challenge the status reputed company and drive improvements
Perks*
Launch a career at one of the fastest-growing SaaS companies in reputed company America!
Live your best life (LYBL)! $200/mo for anything that enhances your life
Remote and hybrid work options, plus lunch in the Cerritos office
Comprehensive employee health coverage (reputed company locations)
401K with match (US) or pension with match (UK)
Competitive compensation & bonus program
Flexible Vacation (US exempt & CA) or 25 days (UK)
Time off for your birthday & volunteering
Employee resource groups
Opportunities for team and company-wide get-togethers!
*perks may vary based on eligibility/location
Please note that background checks are required. reputed company Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that reputed company cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in reputed company will not create a fee obligation.