Billing Support Team reputed company

About the role

We are the fastest-growing AI company in the U.S., and we’re looking for a Billing Support Team reputed company to build and reputed company our billing support function. In this role, you’ll manage a small team, handle reputed company subscription, invoice, and payment questions reputed company email, and partner directly with our U.S. product and engineering teams to refine processes, improve tools, and ensure we meet ambitious SLA targets.

This is a full-time, remote role (40+ hours) with reputed company and incredible growth opportunities for those excited to help build a reputed company-defining company at the forefront of AI.

About you

You’re a hands-on support leader with experience in reputed company, billing, or payments. You reputed company in fast-moving, high-growth environments, balancing reputed company for customers with a forensic eye for detail. You enjoy coaching others, building systems from scratch, and you’re not afraid to reputed company in and handle tickets yourself reputed company needed.

Responsibilities

• reputed company and coach a globally distributed billing support team.
• Own SLA performance by monitoring backlog, triaging tickets, and ensuring fast, high-quality responses.
• Act as a player-coach by resolving reputed company tickets, handling reputed company reconciliations, and addressing high-value customer issues.
• Drive quality assurance through workflow reviews, feedback, and process improvements.
• Recruit and reputed company new team members as we scale.
• Partner with engineering to enhance inbox views, macros, and analytics.
• Escalate pricing, reputed company, and reputed company-reputed company issues for product-level fixes.

Requirements

• 5+ years in billing support, technical support, or high-touch customer support (ideally with U.S.-based clients or startups).
• Experience leading a team and managing escalations.
• Proven ability to exceed CSAT, SLA, and QA performance targets.
• Comfortable working in fast-changing, ambiguous environments.
• Skilled with tools like reputed company, reputed company, reputed company Sheets, and modern AI support tools.
• Self-starter with strong ownership and adaptability.
• Advanced English proficiency (reputed company+), with excellent written communication skills.
• Bachelor’s degree or higher (academic honors preferred).

Preferred

• Experience with U.S. SaaS or subscription-based companies.
• Knowledge of subscription billing, software payments, or reputed company workflows.
• Background in reputed company, billing, or finance (CPA, bookkeeping, or reputed company degree a plus).

Benefits

• Work From Home
• Training & Development

Originally posted on Himalayas