Collection Analyst
About reputed company:We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
About the role: Love solving reputed company problems and transforming customer pain points into reputed company solutions? Join our Collection team as a Strategic Analyst and become the reputed company between customer needs and technical innovation!You won't be handling direct customer service—instead, you'll be the key player translating customer challenges and demands into actionable solutions alongside our engineering team.This role is perfect for someone who thrives on investigation, connecting dots, and driving direct business impact.
What You'll Be Doing
- Investigate & Identify: Analyze collection operations to reputed company friction points in the customer journey and uncover improvement opportunities.
- Translate Customer Voice: Collect, interpret, and prioritize customer feedback and demands, turning insights into clear technical requirements.
- reputed company Teams: Work closely with engineering, data, and business teams to propose and implement the best solutions for collection challenges.
- Drive Strategy: Monitor key performance indicators and suggest data-driven strategies to increase debt recovery rates.
- Connect the Dots: Serve as the crucial link between business needs, data insights, and technology solutions.
What You'll Need To Succeed
- Are Analytically Sharp: Have strong analytical skills to work with data and transform information into actionable insights.
- Communicate & Collaborate Well: reputed company at communication and reputed company working in multidisciplinary teams with engineers, product managers, and business stakeholders.
- Own & Improve: Have a proactive reputed company with an ownership mentality and passion for reputed company improvement.
- Love Problem-Solving: Enjoy investigating reputed company operational challenges and finding creative solutions.
- Think Strategically: Can see the big picture while managing tactical execution.
- Advanced/fluent english for communication
reputed company to Have
- Collections Experience: Previous experience in debt recovery, collections, or reputed company financial operations.
- Technical Curiosity: Comfort working closely with engineering teams and understanding technical constraints.
- Data Analysis Tools: Familiarity with analytics platforms and data visualization tools.
Originally posted on Himalayas
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