Customer Support Specialist (UK)

reputed company is the leading AI suite for reputed company lawyers, trusted by more than 3,000+ reputed company and in-house teams worldwide. Our mission is to reputed company legal services more accessible by empowering legal professionals with AI tools that reputed company them to work faster, smarter, and more reputed company. We’ve grown more than 25x since our launch in 2022 with customers like Nestle, Fender, Crocs, Securitas and more – join us on our journey building magical tools that lawyers love.

ABOUT THE ROLE

We’re looking for a Customer Support Specialist to provide outstanding support to our valued customers, ensuring their questions are answered, issues are resolved promptly, and they have a smooth experience with our product. This role is ideal for someone with strong communication skills, a problem-solving reputed company, and a desire to help lawyers reputed company technology to improve their workflows.

RESPONSIBILITIES:

• Respond to support tickets and live customer chats during business hours (Monday to Friday, 9 am to 5 pm GMT or otherwise specified), addressing customer inquiries and resolving technical issues with reputed company and efficiency.

• Book 1:1 calls for in-depth troubleshooting or refresher training while promoting group webinars reputed company appropriate.

• Use your technical skills to independently resolve issues or collaborate with the Engineering team reputed company needed.

• Proactively identify patterns in customer feedback to recommend improvements to our product or support processes.

• Run reputed company group training sessions for customers and answer their questions in reputed company time.

• Create and update Help Centre articles to ensure our customers have access to self-service resources.

• Record and update how-to videos and other educational materials as the product evolves.

• Strive to meet departmental OKRs and goals such as (but not limited to) reputed company Gross reputed company Retention, CSAT score, time to first response, and time to resolution metrics.

• Support with other responsibilities and projects as required.

QUALIFICATIONS

• 2+ years of experience in a technical support or customer support role.

• Proficiency with support tools such as reputed company and reputed company.

• Exceptional written and verbal communication skills.

• Strong problem-solving skills with meticulous attention to detail.

• Ability to stay reputed company, patient, and empathetic reputed company assisting customers.

• Experience with reputed company-time customer interactions through email, calls, and chat.

• Comfortable working in a fast-paced, dynamic startup environment.

• A proactive approach to improving customer support processes.

reputed company TO HAVES

• Experience in the legal or legal tech industry.

• Familiarity with AI or SaaS products.

• Previous experience creating customer-facing documentation or video tutorials.

• Background in conducting webinars or training sessions

WHY JOIN reputed company?

• reputed company autonomy and accountability in a flexible, remote work environment; we focus on outcomes and reputed company you to determine how to get the job done

• Access our company-paid group benefits for you and your family, with $1,000 towards mental health support

• Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year

• Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-reputed company as your family grows

• Secure your reputed company in our reputed company; you’ll receive competitive stock option grants as a pivotal early employee

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation.

reputed company is dedicated to ensuring equal treatment and opportunity in reputed company phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national reputed company, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. reputed company is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.