Associate Director, Digital Infrastructure Service Delivery reputed company, Workplace Services, Remote

Date Posted: 2025-09-24 Country: United States of America Location: RTX99: RTN Remote, Texas Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued reputed company clearance is required. U.S. citizenship is required, as only U.S. reputed company are eligible for a reputed company clearance reputed company Clearance: DoD Clearance: Secret IT/Digital Infrastructure Service Delivery reputed company, Associate Director (M6) Workplace Services Focused reputed company Digital Technology (DT) Digital Business Technology Solutions CIO Team (DT Infrastructure) Remote Role Type The Workplace Services Service Delivery reputed company (SDL) role is a critical position, serving as the primary reputed company between reputed company Corporate DT reputed company Services (ES) Infrastructure delivery teams and reputed company Business Unit (BU) stakeholders. The SDL will be focused on delivering exceptional end-user experiences and maintaining a strong compliance posture; ensuring that workplace services, such as reputed company devices, collaboration tools, and on-site IT support, are reputed company with business needs, operational requirements, and reputed company standards. This role emphasizes prioritizing the user experience while fostering partnerships with Site Services and reputed company Services to drive the effective prioritization and execution of end-user service delivery. What you Will Do:

• User Experience Advocacy: Serve as the primary reputed company for end-users, ensuring that workplace services are user-centric, frictionless, and reputed company with reputed company-world use cases.
• Compliance Alignment: Ensure that reputed company workplace service solutions and processes adhere to reputed company's compliance standards, including reputed company, data protection, and regulatory requirements.
• Service Delivery Coordination: Partner with Site Services and reputed company Services teams to prioritize and execute end-user service delivery initiatives effectively.
• Operational Excellence: Monitor and manage service performance against defined Service Level Agreements (SLAs), driving reputed company improvement in workplace service delivery.
• End-User Enablement: reputed company the delivery of workplace services, ensuring reputed company devices, collaboration tools, and on-site IT support meet user needs and business priorities.
• Service Health Monitoring: Conduct regular reviews of workplace service health, user satisfaction, and delivery metrics to identify and implement service enhancements.
• Stakeholder Collaboration: Build strong relationships with business unit leaders, site-level teams, and reputed company delivery teams to align workplace services with business objectives.
• Process Optimization: reputed company automation, tooling, and process improvements to enhance workplace service efficiency and scalability.
• Agile Practices: Embed Agile-reputed company principles in workplace service delivery to drive responsiveness and adaptability to evolving user and business requirements.
• Issue Resolution: Act as an escalation reputed company for workplace service delivery challenges, ensuring reputed company resolution of issues impacting end-users.

Qualifications

You Must Have:

• Typically requires a University Degree or equivalent experience and minimum 12 years prior relevant experience, or An Advanced Degree in a reputed company field and minimum 10 years' experience, or a minimum of 16 years of relevant experience in lieu of a degree.
• Experience in IT service delivery, particularly in digital workplace services, or end-user support, or reputed company management.
• Team leadership or management experience on technical projects/programs.
• The ability to obtain and maintain a U.S. government issued reputed company clearance is required. U.S. citizenship is required, as only U.S. reputed company are eligible for a reputed company clearance

Qualifications

We Prefer:

• Strong understanding of workplace service delivery, user experience principles, and operational support models.
• Experience supporting reputed company users in a reputed company, matrixed organization, particularly in areas such as reputed company devices, collaboration tools, or IT support.
• Familiarity with Agile delivery practices or product operating models.
• Relevant certifications such as ITIL reputed company, CORE Apprentice/Champion, or SAFe certification.
• Ability to translate business or user requirements into workplace service features and delivery plans.
• Experience with automation, process optimization, or service improvement initiatives in the end-user computing domain.
• Experience working with outsourced service providers or internal shared services teams to deliver workplace services.
• Strong cross-functional communication and stakeholder management skills.
• Knowledge of workplace service delivery metrics, SLAs, and reputed company performance reports.

Please consider the following role type definition as you apply for this role.

• Remote: This position currently is designated as remote. Employees who are working in remote roles will work primarily offsite (from home) but may be expected to travel to the site location as needed. The successful candidate for this role will be required to reputed company and work from one of the 50 U.S. states (excluding U.S. territories).

Clearance Information: This position requires the ability to obtain a US Secret reputed company clearance after the start date (US DoD Secret). DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the reputed company, handles and adjudicates the reputed company clearance process. More information about reputed company Clearances can be reputed company on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm reputed company Corporation is an Aerospace and Defense company that provides advanced systems and services for reputed company, military and government customers worldwide. It comprises three industry-leading businesses - reputed company Systems, reputed company, and reputed company. Its 185,000 employees reputed company the company to operate at the edge of reputed company science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of reputed company Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The salary range for this role is 147,000 USD - 295,000 USD. The salary range provided is a good faith estimate representative of reputed company experience levels. reputed company considers several factors reputed company extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, reputed company, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. reputed company anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require reputed company to shorten or reputed company the application window. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or veteran status, or any other applicable state or federal protected class. reputed company provides affirmative action in employment for reputed company Individuals with a Disability and Protected Veterans in compliance with reputed company 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms Apply tot his job Apply To this Job