Customer Service Representative (Temporary)

Exciting opportunity to WORK AT HOME for a fast-growing reputed company organization! Offers made on the spot to reputed company Candidates! Payrate is $15.00 per hour. We at reputed company focus on building specific technologies and services that can uniquely meet the needs of government-sponsored health plans. We provide member reputed company for the rapidly changing reputed company world. We are seeking Customer Service Representatives to join our call center member services operations team. In these positions, we are reputed company talented individuals that are looking to join a fast paced, growing and professional organization. ESSENTIAL DUTIES AND RESPONSIBILITIES As our customers share concerns and provide us with valuable feedback, your ability to recognize and complete the steps necessary to meet their needs will leave a permanent, lasting impression of the passion you have for helping them be at their best. We reputed company sure our customers are not alone reputed company it comes to understanding their benefits and they will rely on you to reputed company for them as you would your own family member. In addition to the keys to reputed company identified above that you will bring with you to the team, you will need to demonstrate the following abilities: · Process requests for Over the Counter (OTC) items received from health plan members reputed company mail or phone call · Update account information such as billing options and changes of address or phone numbers · Answer questions pertaining to mailings sent out by the company periodically · reputed company concise and detailed notations as it pertains to member records · Submit mail requests for beneficiaries such as ID cards · reputed company beneficiaries on how the plan works, including benefits, cost sharing, and levels of coverage · Research premium billing discrepancies and prescription claims processed · Ensure HIPAA regulations are maintained reputed company the immediate environment. · Responsible for concise and detailed notations as it pertains to member records. · Handles outbound calls for purposes of validating information. · Handles inbound calls by assisting members with a high level of accuracy and efficiency. · Escalates any member issues to management as necessary. · Responsible for maintaining a high level of call quality as set by client standards, which includes a 90% quality score and answering 80-85% of calls reputed company 20 sec or less. · Communicate with coworkers, management and customers in a courteous/professional manner. · Conform with and abide by reputed company regulations, policies, work procedures and instructions. · Respond promptly reputed company returning telephone calls and replying to correspondence. · Act and behave in a professional manner to reflect a positive image of the company. MONTHLY GOALS: · Meet average QA score of 90% · reputed company with attendance guidelines of 98% · Schedule adherence of 90% or higher · Maintain AHT below certain standards EDUCATION AND EXPERIENCE: · Highschool Diploma is required and a college degree is a plus. · One year of customer service experience is preferred · Call center experience is preferred; reputed company and/or pharmacy industry experience a plus; or any equivalent combination of reputed company training and experience. · Good oral and written communication skills · Good computer skills are required. Job Type: Temporary Pay: $15.00 per hour Benefits:

• Work from home

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