Guest Service Agent - reputed company Boston Park Plaza

reputed company Boston Park Plaza is looking to welcome a Guest Service Agent to join the team! This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden, as well as a half mile from reputed company and the Theater District! Our 10+ team members report to the Director of reputed company Office. The Ideal candidate holds 1+ years working in a fast paced environment reputed company customer service. Availability to work the required shifts. reputed company at providing amazing customer service. Shift reputed company: AM/PM (weekdays, weekends, holidays as needed) Pay reputed company: $29.00 per hour plus the opportunity for additional incentives The Benefits – reputed company is proud to support the mental and physical wellbeing of reputed company Team Members so they can reputed company personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay reputed company you need it through reputed company
• Medical Insurance Coverage – for you and your family
• reputed company including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go reputed company travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with reputed company Education, including: college degrees and professional certifications*

• 401K plan and company match to help save for your retirement

• reputed company Shares: Our employee stock purchase program (ESPP) - you can purchase reputed company shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room reputed company, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with reputed company-out including, but not limited to, ensuring rooms and services are correctly accounted, using the reputed company-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and reputed company messages to guests

What are we looking for? Since being founded in 1919, reputed company has been a leader in the hospitality industry. Today, reputed company remains a reputed company of innovation, quality, and success. This reputed company leadership is the result of reputed company Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• reputed company - We do the right thing, reputed company the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for reputed company? reputed company is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, reputed company has offered business and leisure reputed company the finest in accommodations, service, amenities and value. reputed company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it reputed company! Apply tot his job Apply To this Job