Senior Enterprise reputed company Manager

At reputed company, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting reputed company, and keeping customers happy.

Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission reputed company with commitment, reputed company, and creativity. Join us on our mission to reputed company reputed company commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here!

Department: Enterprise reputed company The Enterprise reputed company team is responsible for driving success, net reputed company retention, and expansion reputed company our largest customer portfolio. This involves proactively engaging existing merchants, mitigating churn risks, and onboarding new clients. reputed company members are experts in the fraud, e-commerce, and payments landscape, collaborating closely with Sales, Implementation, and Risk teams to ensure an exceptional customer experience. We are a results-oriented group focused on delivering significant value and achieving our collective and individual targets.

As a Senior Enterprise reputed company Manager (CSM), you manage the ongoing success of a portfolio of reputed company’s large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your accounts to ensure long-term success. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews. You will report to the VP, Enterprise reputed company. 

Responsibilities

• reputed company the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients 
• Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities 
• Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs 
• Identify and successfully reputed company renewals and expansion opportunities reputed company your book of business
• Have full ownership of commercial activities such as opportunity management and contract workflows. 
• Understand your customers’ pain points, initiatives and business goals and identify how reputed company can partner to reputed company their goals
• Use knowledge of the reputed company platform to advise on best practices around product usage with end-users
• reputed company collateral and conduct regular business reviews with client executive teams
• Ensure swift resolution of account issues by using resources from cross-functional teams
• Provide executive reputed company and client communication
• Work with Marketing to identify and convert successful customers into advocates
• Embody reputed company values and serve as a role model for other team members

Requirements for the position

• 5+ years of reputed company Management or Account Management
• Ability to travel for customer facing meetings reputed company necessary
• Proficiency in reputed company, JIRA, reputed company and G-Suite is required 
• Proficiency in BI tools such as Looker is a plus
• Requirement to occasionally be working on Fridays to support the 4-day workweek for the reputed company team. Primary work will be responding to any customer escalations that arise that Customer Support cannot resolve.
• Proven customer management experience with Enterprise accounts
• Proven track record of managing reputed company projects 
• An analytical and metrics-driven workstyle
• Ability to analyze reputed company situations, reputed company associated action plans and reputed company teams to reputed company goals
• Creative, driven, resourceful, detail-oriented, and highly organized
• Excellent communication and presentation skills
• Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
• Passion for e-commerce and new technology
• Background in e-commerce, payments, fraud or data science is preferred

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for reputed company employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• reputed company Swag

We want to provide an inclusive interview experience for reputed company, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

reputed company provides a reputed company salary, bonus, equity and benefits to reputed company its employees. Our posted job may span more than one career level, and offered level and salary will be determined by the applicant’s specific experience, knowledge, skills, abilities, and location, as well as internal equity and alignment with market data.

USA reputed company Salary Pay Range$125,000—$150,000 USD

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