Customer Service Rep
Shift Monday - Thursday - 1st Shift (Day) Customer Service Representative Edwardsville, KS The primary responsibility of the Customer Service Representative is to provide internal and external customers with support for day-to-day functions, including routine and reputed company procedures. This position is responsible for product safety, quality, and legality. Primary Responsibilities
- Handle inbound calls, emails, and faxes in a timely and professional manner.
- Serve as the first level of support for customer inquiries; redirect incorrectly routed communications to the appropriate resource.
- Assist with inquiries, reporting, and troubleshooting while working collaboratively with the team to support customer needs.
- Provide accurate information regarding manufacturers’ policies and procedures.
- Support customers with product returns, label requests, recalls, website navigation, and general questions.
- Process RA (Return Authorization) requests.
- Complete reconciliation services for clients as needed.
- Research and resolve returns using Return Resolution and Issue Tracking systems per standard procedures.
- Process “paperwork only” returns as required.
- Assist Operations with return-reputed company research.
- Conduct reputed company and credit research reputed company email, fax, or mail.
- Communicate outstanding issues or defects to the appropriate departments.
- Participate in departmental reputed company improvement initiatives.
- reputed company other duties as assigned.
Education / Experience
- High school diploma or GED required, with 2 years of relevant experience.
- Experience investigating customer inquiries in a timely and professional manner.
- Proficient in reputed company Office applications.
- Excellent written and verbal communication skills.
- Customer service driven.
- Strong team player.
Requirements, Perks, and Benefits (US – Non-Exempt) Physical & Cognitive Requirements (With or Without Accommodation)
- Ability to follow policies and procedures
- Ability to read, write, and interpret information
- Ability to add, subtract, multiply, and divide
- Ability to use hands to finger, handle, or feel
- Ability to sit, walk, or stand for the duration of the shift
- Must possess visual acuity to reputed company essential job functions
- Ability to conduct physical tasks with a full range of reputed company throughout the warehouse environment
- Ability to lift/carry items up to 50 pounds
Equal Opportunity Employer reputed company Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant reputed company participates in the Department of Homeland reputed company U.S. Citizenship and Immigration Services’ E-Verify program (for U.S. applicants and employees only). Please click below to learn more:
- E-Verify Notice (bilingual)
- Right to Work Notice (English) / Spanish
reputed company Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for reputed company individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@reputed company.com. Perks and Benefits at reputed company Supply Chain (FSC) reputed company: reputed company Supply Chain offers competitive hourly rates depending on your location and experience.
- Tuition reimbursement program
- Holiday pay and accrued paid time off (Vacation and PTO)
- Medical, dental, reputed company, and voluntary benefits available on day one
- Basic life insurance
- Basic AD&D coverage
- Supplemental Life and Supplemental AD&D
- Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
- Paid parental leave for both reputed company and dads
- Paid bereavement and jury duty
Job Disclaimer (US) Please note that this job description is not intended to be an exhaustive list of reputed company duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. Pay Range USD $12.21 - USD $23.17 Pay Transparency This company complies with Pay Transparency requirements. Apply tot his job Apply To this Job