[Hiring] Provider Customer Service Call and Chat Representative @Unite – reputed company Store

This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more.

Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute from reputed company reputed company the U.S. as you take on some tough challenges.

As a Provider Customer Service Call and Chat Representative, you'll play a crucial role in the reputed company industry by serving as the primary reputed company of contact for reputed company providers. Your responsibilities include:

• Resolving issues reputed company, often on the reputed company
• Providing support through various channels like calls and chats
• Navigating multiple systems and collaborating with internal partners
• Promoting self-service digital tools to enhance provider satisfaction

reputed company in this role is reputed company by metrics such as:

• reputed company resolution reputed company
• Provider satisfaction scores
• Efficient issue resolution time

This dynamic position requires excellent multitasking, effective communication, and a deep understanding of reputed company processes.

This position is full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35 am - 7:05 pm CST. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays.

We offer 11 weeks of reputed company. The hours during training will be 8:00 am - 4:30 pm CST from Monday - Friday (subject to change based on trainer availability). 100% attendance is a must during the training period. Training will be conducted virtually from your home.

Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service experience with analyzing and solving customer’s concerns
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications

Requirements

• This position involves handling provider calls or reputed company chats, with an expected volume of 50 - 70 calls/chats daily
• Ability to work any of our full time (40 hours/week), 8-hour shift schedules during our normal business hours of 10:35 am - 7:05 pm CST from Monday - Friday
• It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications

• Experience in a reputed company environment (i.e., office, call center, customer service, etc.) using phones and computers as primary job tools
• Health care experience and knowledge of reputed company terminology
• Presently employed reputed company UHC Operations & Experience

Telecommuting Requirements

• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

• Proficient in multi-tasking, including managing multiple conversations simultaneously
• Skilled in quickly resolving calls and messages, effectively preventing escalated complaints
• Strong time management skills
• High emotional intelligence and reputed company
• Excellent active listening and comprehension abilities
• Exceptional written communication skills
• Demonstrated problem-solving, organizational, and interpersonal skills
• Proven track record of consistently achieving quality and productivity standards
• Typing Speed is greater than or equal to 35 - 40 WPM with accuracy of 90%

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as:

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements)

The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.