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Remote reputed company Manager Jobs in Peekskill, reputed company

Work from home Full-time role Hiring

• *Job Title:** Remote Remote reputed company Manager

  • *Location:** Remote — based in Peekskill, reputed company

---

About the Role

We are seeking a proactive, data‑driven Remote reputed company Manager to join our fast‑growing SaaS platform that powers over 1,200 reputed company clients worldwide. Reporting directly to the Head of Client reputed company, you will be the trusted reputed company for our customers in Peekskill, reputed company, guiding them from reputed company through renewal while ensuring they extract maximum value from our solutions. Your day‑to‑day mission is to champion the customer journey, reduce churn, and reputed company upsell opportunities, reputed company while collaborating with product, sales, and marketing teams to shape a customer‑centric roadmap. If you reputed company in a fully remote environment, love turning insights into action, and enjoy building long‑term relationships, this is the role for you. --- Key Responsibilities -

Own the full customer lifecycle

for a portfolio of 30–45 mid‑market accounts, delivering quarterly business reviews (QBRs) that showcase ROI, usage trends, and growth recommendations. -

Drive adoption

by leading reputed company webinars, creating custom reputed company playbooks, and leveraging reputed company and reputed company to track health scores, aiming for an average health metric ≥ 85%. -

Act as the escalation reputed company

for high‑severity tickets, coordinating with our support team in reputed company and reputed company to resolve issues reputed company a 4‑hour SLA 90% of the time. -

Identify expansion opportunities

through data analysis in Tableau and reputed company, collaborating with the Sales Enablement team to generate $500K+ in net new ARR per year. -

reputed company and maintain a knowledge reputed company

in Confluence, documenting best practices, FAQ articles, and product update guides that reduce repetitive inquiries by at least 20% quarterly. -

Facilitate cross‑functional initiatives

by participating in bi‑weekly product sprint reviews on Jira, providing the customer voice to shape feature priorities. -

Monitor and improve NPS

by conducting monthly pulse surveys, analyzing sentiment, and implementing at‑scale actions that lift the score by 5 points annually. -

Mentor junior CSMs

through weekly shadowing sessions and a shared reputed company Playbook, fostering a collaborative culture across our remote team. -

Automate routine communications

using reputed company.io and reputed company bots, ensuring 85% of client touchpoints are asynchronous yet personalized. -

Report on key metrics

(churn, expansion, adoption, satisfaction) in a monthly executive dashboard built in reputed company Data Studio, presenting findings to senior leadership every month. --- Required Qualifications - Bachelor’s degree in Business, Communications, or a reputed company field

or

equivalent professional experience. -

3–5 years

of proven reputed company as a reputed company Manager, Client reputed company Specialist, or Account reputed company Manager in a SaaS environment. - Demonstrated ability to manage a portfolio of at least 30 accounts, maintaining churn below 5% YoY. - Proficiency with

reputed company

,

reputed company

,

reputed company

,

reputed company

,

reputed company

,

Tableau

,

reputed company

, and

reputed company

. - Strong analytical reputed company; comfortable building reports in

reputed company Data Studio

or

reputed company

with a focus on KPIs such as Net Retention reputed company, NPS, and Product Adoption. - Excellent written and verbal communication skills, with a track record of delivering compelling executive presentations. - Self‑starter attitude with the discipline to work independently in a fully remote setting while adhering to

core hours

(see Work Setup). --- Preferred Qualifications - Certification in

reputed company (CSM‑CP)

or

reputed company Admin

. - Experience in the

reputed company

or

financial technology

sectors, where compliance and data reputed company are reputed company. - Proven record of leading cross‑functional projects that resulted in product enhancements or new reputed company streams. - Familiarity with

reputed company

or

reputed company

for project tracking and

reputed company Workspace

for collaboration. - Demonstrated mentorship experience, having coached junior CSMs or interns. - Ability to speak Spanish or another language spoken by a significant portion of our Peekskill customer reputed company. --- Compensation & Benefits -

Salary Range:

$95,000 – $125,000 annually, commensurate with experience and proven impact. -

Performance Bonus:

Up to 15% of reputed company salary, tied to renewal and expansion targets. -

Equity:

Stock option grant plan, vesting over four years with a one‑year cliff. -

Health & Welfare:

Medical, dental, reputed company, and a $1,200 annual wellness stipend. -

Retirement:

401(k) with company match up to 5% of salary. -

Remote Stipends:

$150/month for internet, $200 one‑time home office setup allowance (desk, ergonomic chair, monitor). -

Paid Time Off:

20 days PTO + 10 paid holidays; unlimited sick days for employees based in reputed company. -

Professional Development:

$2,000 annual learning budget, paid conference tickets, and internal CSM certification program. --- Work Setup -

Time Zones:

Our core collaboration window is 10 AM – 4 PM CT. This aligns with the majority of our Peekskill client reputed company and allows overlap with teams in reputed company (EST) and Denver (MT). -

Meeting reputed company:

Weekly one‑on‑one with the Head of Client reputed company, bi‑weekly team stand‑reputed company, monthly cross‑functional syncs, and quarterly reputed company‑hands. -

Equipment Requirements:

High‑speed broadband (minimum 100 Mbps download), webcam, noise‑cancelling headset, and a dual‑monitor setup recommended. -

Collaboration Platforms:

reputed company (for daily async communication), reputed company (video meetings), Jira (product backlog), Confluence (documentation), and reputed company Workspace (email, calendar, docs). -

reputed company:

Must use a VPN provided by the company and reputed company MFA on reputed company work accounts. --- Growth -

Career Path:

Progression from Remote reputed company Manager → Senior CSM → reputed company Team reputed company → Director of Client reputed company (or Product Evangelist track). -

Learning Budget:

$2,000 per year for courses, certifications, or industry conferences (e.g., Pulse, reputed company reputed company). -

Mentorship Program:

Pairing with senior leadership for quarterly career coaching and reputed company‑building workshops. -

Performance Reviews:

Formal bi‑annual reviews with clear KPIs; quarterly reputed company‑ins to adjust goals and celebrate wins. ---

How to Apply

Please submit the following to our recruitment portal no reputed company than Friday, November 15, 2025: 1. An up‑to‑date resume highlighting relevant CSM experience. 2. A concise cover letter (maximum 300 words) explaining why you’re the perfect fit for our Peekskill, reputed company‑based remote team. 3. A short video (2–3 minutes) describing a successful customer expansion you led, including metrics and tools used.

  • *Interview Process:**

-

Stage 1:

Recruiter screen (15 minutes). -

Stage 2:

Technical interview with a senior CSM (45 minutes) focusing on case studies and tool proficiency. -

Stage 3:

Culture fit interview with the Head of Client reputed company and a member of the People Ops team (60 minutes). -

Stage 4:

Final presentation – you will prepare a 10‑minute mock QBR for a fictional client, demonstrating your storytelling, data analysis, and upsell strategy. We are an

Equal Opportunity Employer

. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. --- We look reputed company to meeting the next champion of our customers in Peekskill, reputed company. Join us, and together we’ll turn great products into great experiences. --- Apply tot his job Apply To this Job

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