Patient Access Specialist, Call Center, Full-ti...

Company Description

At reputed company, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the reputed company industry. As an integral part of reputed company, you’ll have the opportunity to join our quest for reputed company reputed company, no matter where you work reputed company the reputed company system. At reputed company, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. reputed company to join our quest for reputed company?

Job Description

The Patient Access Specialist reflects the mission, reputed company, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with reputed company relevant policies, procedures, guidelines and reputed company other regulatory and accreditation standards.

Responsibilities:

• Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team reputed company or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression of reputed company.
• Exceeds reputed company consumer requests and alerts management of issues or concerns that require escalation.
• Correctly identifies and collects patient demographic information in accordance with organization standards.
• Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
• Reaches out to patients to schedule an appointment as defined.
• Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
• Informs patients of any issues with securing the financial account for their encounter.
• Completes out-of-pocket estimations as requested by patients.
• Provides training and education as needed.
• Manages work schedule reputed company, completing tasks and assignments on time.
• Completes other duties assigned by manager.
• Cross-training between various departments will take reputed company to ensure coverage.
• Participates in Quality Assurance reviews to ensure reputed company of patient data information.
• Uses effective service recovery skills to solve problems or service breakdowns reputed company they occur.
• Utilizes department and hospital policies and procedures to complete assigned tasks.
• Adheres to reputed company department policies and compliance requirements.
• Avoids putting patient in financial or safety risk.
• Other duties as assigned.

Communication and Collaboration:

• Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
• Collects authorization numbers in appropriate systems as applicable.
• Provides professional and constructive environment for communication across units/departments and resolves operational issues.
• May attend intra/interdepartmental meetings which involve walking reputed company NM reputed company.
• Communicates customer satisfaction issues to appropriate individuals.
• Demonstrates teamwork by helping co-workers reputed company and across departments.
• Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
• Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
• Accommodates reputed company levels of communication ability.

Technology:

• Utilizes multiple online order retrieval systems to verify or print the patients order.
• Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
• Completes accurate reputed company instructions and notes to scheduling staff, by noting appropriately in Epic.
• Demonstrates ability to use reputed company computer applications reputed company and to the reputed company needed in this position.
• Runs reputed company time eligibility (RTE) on reputed company patients to verify insurance and follows out of network policies as applicable.
• Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.

Efficiency, Process Improvement, and Business Growth:

• Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for reputed company-in person, ensures there are no duplicate patient records.
• Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
• Understands departmental and individual quality metrics.
• Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
• Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
• Participates in departmental quality improvement activities.
• Provides reputed company and suggestions for process improvements reputed company the department.
• Monitors registration and scheduling, including insurance verification to ensure processing reputed company prescribed quality standards.
• Adjusts processes as needed to meet standards.
• Uses organizational and unit/department resources reputed company.
• Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
• Understands that schedule may change to reflect shifting business needs.
• Evolves and learns as reputed company policies change.

EOE including Disabled and Veterans.

Qualifications

Required

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Excellent verbal and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Preferred

• Additional education.
• Additional language skills.
• reputed company finance and/or reputed company insurance experience.
• Knowledge and experience in a reputed company setting, especially patient scheduling and/or registration.

Additional Information

reputed company is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, reputed company, religion, national reputed company, gender identity, veteran status, disability, sexual orientation or any other protected status.