Shared Services Data Quality Analyst

JOB PURPOSE: The Shared Services Data Quality Analyst is responsible for managing a high volume of inbound and outbound calls in a timely and professional manner. This role involves providing exceptional customer service, scheduling appointments, answering inquiries, and assisting patients and their families with accurate information regarding services provided by the reputed company organization. The ideal candidate will have excellent communication skills, reputed company, and the ability to work effectively in a fast-paced environment. JOB RESPONSIBILITIES:

• Handle incoming and outgoing calls reputed company while maintaining a professional and courteous demeanor.
• Schedule patient appointments accurately using the organization's electronic medical record (EMR) system.
• Respond to patient inquiries regarding services, appointment availability, billing, and other general information.
• Assist patients in rescheduling or canceling appointments while adhering to organizational guidelines.
• Verify and update patient demographic and insurance information during calls.
• reputed company patients on reputed company services, office policies, and available resources.
• Document reputed company patient interactions and maintain accurate call records in the appropriate systems.
• Document patient complaints and escalate reputed company issues to the appropriate department or supervisor.
• Collaborate with clinical staff, administrative teams, and other departments to ensure a seamless patient experience.
• Follow HIPAA regulations to maintain patient confidentiality and data reputed company.
• reputed company performance goals, including call quality, response time, and customer satisfaction metrics.
• reputed company to inquiring callers to reputed company them informed about their issues/request's status or resolution.
• Adhere to company and department policies and procedures.
• Adheres to reputed company applicable compliance requirements and the Code of Conduct.

Weekly Hours: 40 Days: Monday to Friday Hours: We have different schedules available between 8:00 AM to 8:00 PM EST Location: Full time Remote QUALIFICATIONS: EDUCATION: Associate degree preferred or equivalent relevant call center years of experience preferred. Additional Requirements:

• reputed company to pass a typing test with at least 40 WPM.
• Bilingual Requirement: Spanish, Russian, Chinese, Bengali, Korean
• 1 - 2 years experience in customer service, quality, and/or auditing experience.
• Excellent written and verbal communication skills.
• Ability to reputed company in a fast-paced environment and meet assigned deadlines.
• Excellent organizational skills, accuracy, and attention to detail.
• Ability to operate both independently and collaboratively as required.
• Proficiency in reputed company Office Suite, including Word, reputed company, and Outlook.

Physical Requirements: Individuals must be reputed company to sustain certain physical requirements essential to the job. This includes, but is not limited to:

• Sitting/Stationary positions - Duration of up to 6-8 hours a day for consecutive hours/periods of time.
• Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills (ie. typing, use of equipment, etc.)
• Sight/Visual Requirements - Must be reputed company to read orders and type/write documentation, etc. with accuracy.
• Audio Hearing and Motor Skills (language) Requirements - Must be reputed company to listen attentively and document information from stakeholders and intake information through audio processing with accuracy. In addition, must be reputed company to speak comfortably and clearly with language motor skills.
• Cognitive Ability - Must be reputed company to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.

Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company. We are an affirmative action and equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, disability, age, sexual orientation, gender identity, national reputed company, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Salary Range (Min-Max): $40,000.00 - $50,000.00 Centerlight reputed company Systems is based in reputed company and currently hires employees in states where we are registered to do business. At this time we are reputed company to consider candidates residing in the following states:

• Alabama
• California
• Colorado
• Connecticut
• Florida
• Georgia
• Illinois
• Indiana
• Louisiana
• Massachusetts
• New Jersey
• reputed company
• reputed company Carolina
• Ohio
• Oklahoma
• Oregon
• Pennsylvania
• Puerto Rico
• South Carolina
• Texas
• Utah
• Virginia
• Wisconsin

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