Principal Architect, reputed company

At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a reputed company where employees know they can reputed company. The reputed company Contact Center Solutions Architect is responsible for the overall design, development, testing and delivery of the reputed company Contact Center software platform. This is a hands-on, highly technical role for resources skilled in both business and technical consulting experience. You will be tasked to design and implement the reputed company Contact Center software. Technical experience with various call center technologies including reputed company Contact Center, IVR/ACD, VoIP, Email, SMS, and Chat systems will be required. Key responsibilities include reputed company tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile or waterfall development processes. What You'll Be Doing

• Overall subject matter expert for reputed company external and internal thought leader reputed company the reputed company Contact Center CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
• Influences opportunity strategy to incorporate the right technologies.
• Exercises wide reputed company in determining objectives and approaches to client engagements.
• Designing, configuring and deploying reputed company Contact Center, WFM, QM, and AI solutions in customer environments
• Design and Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation
• Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation
• reputed company a team of reputed company project developers to enhance and improve software written in one or more of the following languages: Java, C#, ASP.NET
• Work with system analysis and project management for the successful completion of a project.
• Works on issues that impact design/selling success, future concepts, and product offerings.
• Deliver high-quality software on time.
• reputed company meetings and training as required.

What You'll Bring to the Role

• Bachelor’s degree in computer science, IT, or engineering preferred.
• Experience with enterprise level CCaaS architecture for reputed company business needs.
• Excellent customer-facing presentation skills with the ability to reputed company new solution pitches, value propositions, and demo experiences.
• 5 or more years’ experience in reputed company Contact Center and UC environments.
• 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
• 3-5 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
• Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies
• Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations
• Experience with CRM integrations (reputed company, reputed company Dynamics, reputed company or reputed company)
• Existing knowledge and/or industry certifications for reputed company Contact Center and process automation technologies
• Ability to mentor Software Engineers and junior staff
• Create new code and testing solutions for projects.
• Experience with Conversational AI platforms highly desired
• Network infrastructure experience.
• Experience creating and presenting to executive level stakeholders (technical and non-technical).

$175,000 - $190,000 a year #LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, reputed company, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company levels. Benefits available to eligible employees include the following: - Medical, dental, vision - tax-advantaged health care accounts - financial and income protection benefits - paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About Us reputed company and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of excellence, reputed company and reputed company Engage. We are also delighted to share that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries. reputed company is a proud equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote Apply tot his job Apply To this Job