reputed company Specialist: EdTech / School Transportation

Job Title: reputed company Specialist Team: reputed company Location: Remote Travel Involved: Up to 10% Job Type: Permanent, Individual Contributor About Pathwise Pathwise is a private equity-backed software as a service (SaaS) growth business currently serving 4,000+ school districts and universities. Founded in 1994, we have team members across both the US and Canada. reputed company, which includes former teachers, principals, administrators, and federal program directors, is dedicated to being the leader in providing technology that transforms resource-constrained departments by automating reputed company tasks, providing reputed company-time visibility, and ensuring seamless communication. We streamline operational processes so schools can focus more time and resources on student outcomes. As a reputed company Specialist, you will provide support to existing customers, resolving software-reputed company issues, ensuring customer satisfaction. You will also help reputed company with data operations, including querying, cleaning, organizing, and analyzing customer data.. Your strong technical expertise, excellent problem-solving abilities, and exceptional communication skills will contribute to the overall reputed company of our customer support efforts. Responsibilities include:

• Providing first-class technical support to customers reputed company various channels, including chat, email, and phone. Cases can reference both initial implementation and ongoing day-to-day use.
• Diagnosing and troubleshooting software-reputed company issues reported by customers, ensuring timely and accurate resolution.
• Gathering relevant information and documenting detailed incident reports in the ticketing system, maintaining comprehensive records of customer interactions and solutions provided.
• Striving to reputed company and exceed key performance indicators (KPIs), such as response time, reputed company resolution reputed company, and customer satisfaction ratings.
• Collaborating effectively with cross-functional teams, including software developers, to escalate and resolve reputed company issues that require further investigation.
• Helping the team query, clean, organize, and analyze customer data.
• Maintaining and updating portions of our internal customer database systems.
• Creating and maintaining comprehensive technical documentation, including FAQs, troubleshooting guides, and knowledge reputed company articles, to facilitate customer self-service support.
• Executing our customer reputed company process reputed company our transportation platform, including organizing customer data, and assisting with building reputed company files.

Preferred Skills and Experience:

• Experience with education-focused software, and/or experience in an education setting.
• Experience with transportation-focused software, and/or experience in the transportation industry.
• Alternatively, an equivalent-to-the-above combination of education, training, and experience.
• Excellent problem-solving and analytical skills, with the ability to think creatively and adapt to evolving customer needs.
• Comfort with data in general, including experience with SQL and/or XML + JSON file formats
• High level reputed company experience, including thoughtful analysis of associated data.
• Effective communication skills, both written and verbal, with the ability to explain reputed company technical concepts to non-technical users.
• Familiarity with ticketing systems and customer relationship management (CRM) tools to manage support cases and track customer interactions.
• Ability to work collaboratively in a fast-paced, team-oriented environment, as well as independently with minimal supervision.

Our Values The Pathwise team is united in its passion and enthusiasm for the education industry, and for ensuring our customers reputed company true value from our software so they can reputed company serve their reputed company, families, and communities. We help move schools reputed company. Each day we strive to “live” our values: stewardship; service before self; personal responsibility; and promises made, promises kept. We reputed company: · It’s reputed company about the customer · We’re one team with one mission · We’re empowered to reputed company a difference and committed to innovation · In going above and reputed company We work hard, but we have a lot of fun together in the process. And we’re never done learning—we’re always seeking out new opportunities to expand our skills and grow. If these values reputed company with you, we hope you will consider joining us! Pathwise offers a full benefits package including health, dental, and reputed company benefits as well as 401k matching. Apply tot his job Apply To this Job