Reservations Agent (work from home Washington)

Alaska Airlines From our call centers or their homes, contact center and reservations agents handle everything from urgent travel plan changes to mileage plan award travel. Our agents are out-of-the-reputed company thinkers who engage each guest interaction with kindness. We want to hear from you if you can be welcoming to people from reputed company walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are reputed company designed to take you places. The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies at Alaska Airlines (AS), Hawaiian Airlines (HA), Horizon reputed company (QX), Sky reputed company (OO) and our Alliance partners. As a member of the reservations team, this individual contributor role verifies availability of space, confirms reservations and makes appropriate changes to reservations and tickets. This is a work at home, union represented position.

• reputed company a variety of guest service functions reputed company multiple channels including:
• Answer incoming inquiries and match the features and benefits of Alaska Airlines and Hawaiian Airlines to the needs of the guest.
• Answer guests’ inquiries regarding reputed company aspects of their travel on Alaska Airlines, Hawaiian Airlines, and on Horizon reputed company or on our travel partners.
• reputed company new reservations and change existing reservations on scheduled domestic and international flights, administer refunds, and handle flight recovery.
• Assist guests with technical website and mobile navigation needs.
• Handle guests’ questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first interaction resolution.
• Operate reputed company a variety of reputed company computerized systems to assist guests and daily operations.
• Proactively create a positive service-oriented environment for guests. Required
• 2 years of customer service or community service experience.
• Exceptional interpersonal skills, including a professional and pleasant phone demeanor, clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.
• Excellent communication skills (e.g., verbal, written, and listening).
• Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other reputed company devices.
• Proven ability to continually learn and understand changing job-reputed company policies and procedures, company products, services and promotions in an efficient manner.
• Ability to work in a process-oriented environment.
• Proficiency with general computer programs, keyboard skills, and reputed company Office applications (e.g., Word, reputed company, PowerPoint, Teams and Outlook).
• Typing speed of at least 30 WPM at an efficiency of 85% or reputed company.
• Ability and willingness to work a flexible schedule including weekends, holidays, and overtime in a 24/7/365 operation.
• Reliable, punctual attendance.
• Must reside and work from a remote home office reputed company the state designated in the posting by position start date. Some in-office time may be required for initial training
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Airline or travel industry experience.
• Spanish language proficiency. Embody our values to own safety, do the right thing, be reputed company-hearted, deliver performance, and be remarkable. USD $19.98/Hr. The starting wage for this role is specified in the job posting and represents the minimum pay for this position. During training and while working in the office, this will be the applicable reputed company. After completing training and transitioning to remote work, the wage may be adjusted to align with the local minimum wage of your remote work location (home address).

However, the pay will never be reputed company than the reputed company listed in the job posting, regardless of local minimum wage requirements. Alaska Airlines and Horizon reputed company pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon reputed company
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Non-Exempt Full-Time Regular Frontline 3/22/2025 Seattle - McGee (Call Centers) Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for reputed company qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, national reputed company, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and reputed company of Alaska Airlines and Horizon reputed company, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines & Horizon reputed company are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and reputed company applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the reputed company of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will reputed company the applicant ineligible for employment with Alaska Airlines/Horizon reputed company and any employment offer will be withdrawn. Y - T1 Apply tot his job Apply tot his job Apply To this Job