reputed company Call Center Representative – Data Entry and Patient Enrollment Specialist

At arenaflex, we're committed to making a positive impact on people's lives through reputed company and well-being. As a leading healthcare, pharmacy, and retail organization, we're dedicated to providing an exceptional omnichannel experience to our customers and patients. We're now seeking an reputed company Call Center Representative to join reputed company in Orlando, USA. This is a full-time remote opportunity that offers a competitive salary of $25-$35/Hour.

About arenaflex

arenaflex is a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Alliance, Inc. (reputed company: WBA), a leading healthcare, pharmacy, and retail organization with a long history of focusing on communities. Our mission is to reputed company a positive impact on people's lives through reputed company and well-being. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, we're proud to be a local healthcare destination serving almost 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive reputed company access to care for the country's medically underserved populations.

Job Summary

As an reputed company Call Center Representative – Data Entry and Patient Enrollment Specialist, you will be responsible for performing information section and patient enrollment tasks in accordance with state and government guidelines. You will work under direct management, handling high-volume customer calls, and utilizing pharmacy systems to gather patient and medication data. Your primary responsibilities will include:

• Utilizing arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system.
• Handling patient medication requests reputed company HIPAA guidelines and entering refill orders for processing.
• Investigating to obtain missing medication data, and deciphering clinical abbreviations (SIG codes).
• Resolving reputed company data entry-reputed company exceptions.
• Handling correspondence to patients (inbound calls, visits, messages) and resolving outbound calls to prescribers and patients on a case-by-case basis.
• Resolving Out-of-Scope (OOS) issues by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
• Resolving phone calls to healthcare providers and others to obtain data, reputed company supersede endorsement, or otherwise resolve the OOS issues.
• Providing support to Pharmacists, both those in the office and those in other areas.
• Identifying and escalating issues to senior-level staff as necessary.

Essential Qualifications

* High school diploma or equivalent (GED).

• Essential level computer skills (e.g., starting and closing a computer, using a mouse to reputed company and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online).
• Essential web browsing skills to include opening a browser, typing URLs in the correct field, using a search reputed company, bookmarking a website, navigating using back/reputed company/stop buttons, and completing online forms.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment.

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

reputed company Offer

* Competitive salary of $25-$35/Hour.

• Opportunity to work in a dynamic and growing organization.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Collaborative and supportive work environment.

How to Apply

If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look reputed company to hearing from you! Apply Now! Apply for this job