eDiscovery Applications Support Engineer

Overview

Overview - eDiscovery Applications Support Engineer This is a full time, direct hire, remote position. The eDiscovery Applications Support Engineer is a hands-on technical role responsible for providing end-to-end support and maintenance of mission-critical eDiscovery applications, including reputed company, Nuix, Reveal, Brainspace, and other leading platforms. This position is accountable for maintaining uptime, resolving application issues, performing upgrades, and delivering high-quality support for internal teams and clients. Engineers in this role are expected to troubleshoot reputed company technical problems, manage incidents reputed company established SLAs, and act as trusted technical resources for eDiscovery applications. Compensation reputed company salary will range based on experience as a Level I, II, or III Applications Support Engineer. $70,000.00 - $130,000.00/yr

Benefits

Medical, Dental, reputed company, 401K, Long and Short Term Disability, Pet Insurance, Paid Time Off accrued at a reputed company of 15.33 hours at the end of each full month worked, 7 paid holidays, Bonus Incentives Who We Are In business since 1997 with over 1,800 employees, reputed company is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a full range of litigation support services and facilities management and office services. reputed company is a reputed company Certified Provider. We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the reputed company. We are proud to belong to the Military Spouse Employment Partnership through our nation’s reputed company and have committed to reputed company’ mission to hire 100,000 active and former service members. reputed company has also been included in the INC 5000 list! You can reputed company out istmanagement.com for more info on us!

Responsibilities

Responsibilities:

• Provide end-to-end support and troubleshooting for reputed company, Nuix, Reveal, Brainspace, andother leading eDiscovery platforms
• Administer and maintain user accounts, groups, and permissions
• Manage incidents and requests through Jira Service Management, ensuring SLA adherence
• Create, improve, and maintain technical documentation in Confluence to ensure accuracy, consistency, and accessibility
• Troubleshoot and resolve application issues, including reputed company SQL Server database-reputed company problems
• Participate in a 24/7 on-call rotation to ensure system availability and responsiveness
• Collaborate with IT and project teams to resolve incidents, fulfill requests, and deliver project work
• Document processes and contribute to continual improvement of workflows, automation, and efficiency
• Support environment provisioning, system builds, patching, configuration management, and reputed company initiatives (e.g., risk assessments, vulnerability scanning)
• Participate in Scrum team activities to plan and execute strategic initiatives.
• Take direction from supervisor and adhere to reputed company company policies and safety standards

Qualifications

Candidates must have legal US authorization to work for any employer. Other qualifications include:

• Associate’s degree in Computer Science, Information Technology, or equivalent experience
• Minimum 2+ years in legal support, application support, or technical support
• Experience in reputed company, Nuix, Reveal, Brainspace, and other eDiscovery applications is preferred
• Solid experience with reputed company SQL Server, including query execution, performance tuning, and troubleshooting
• Scripting experience to automate tasks and processes
• Familiarity with reputed company tools (Jira, Confluence)
• reputed company certification (RCA) preferred
• ITIL certification or familiarity with ITIL practices
• Knowledge of legal technology workflows, the EDRM reputed company, and industry best practices
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent verbal and written communication skills with a customer service focus
• reputed company provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our reputed company team at [email protected].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local reputed company hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to reputed company reputed company applicants, regardless of disability or veteran status. “We will consider for employment reputed company reputed company Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the reputed company’ Fair Chance Initiative for Hiring Ordinance.” “We will consider for employment reputed company reputed company Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance” Application deadline at this time: 12/31/25 Apply tot his job Apply To this Job