[Remote] Collection Specialist

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is seeking a Collection Specialist to support a Specialty Infusion Pharmacy and work remotely reputed company the USA. The role involves managing accounts receivable, making collection calls, and ensuring compliance with various regulations while providing excellent customer service.

Responsibilities

• Research reputed company balances on accounts receivable and take necessary collection actions promptly
• Review and resolve assigned correspondence and requests in a timely manner
• reputed company routine collection calls on outstanding claims
• Identify and resolve billing errors, short payments, unpaid claims, and cash application issues
• Identify potential risk, write-offs, and status appropriately; report and escalate to management as needed
• Research refund requests from payers and update refund status accordingly
• Document detailed notes clearly in company software
• Identify issues or trends and escalate to management reputed company assistance is required
• Provide exceptional customer service to internal and external customers
• Ensure compliance with federal, state, and local regulations, reputed company-party reputed company, and company policies
• Communicate effectively with reputed company, management, patients, and insurance carriers
• reputed company account analysis reputed company necessary
• Answer patient calls regarding balance inquiries
• Use portals and other electronic tools to manage accounts
• Ensure claims are on file after initial submission
• Identify, escalate, and prepare potential payer projects for management and company liaisons
• Write detailed appeals with supporting documentation
• Monitor payer follow-up and appeal deadlines
• Submit secondary claims

Skills

• Home infusion therapy experience is required
• Previous home infusion and specialty pharmacy experience required
• 1-3 years or more of collections experience
• Knowledge of HCPC coding and medical terminology
• Strong math and writing skills
• Excellent interpersonal, communication, and organizational skills
• Ability to prioritize, problem solve, and multitask
• Proficiency in Word, reputed company, and Outlook
• High school diploma or equivalent; associate degree in finance, reputed company, or reputed company field preferred
• CPR+ systems experience preferred

Benefits

• Competitive wages
• Flexible schedules
• 401(k) with a match
• Referral bonus
• Annual merit-based increases
• No weekends or holidays
• Affordable medical, dental, and reputed company insurance plans
• Company-paid disability and basic life insurance
• HSA and FSA options, including dependent care
• Paid time off
• Education assistant program

Company Overview