[Remote] Operations Coordinator, Collections, Bilingual (English/Spanish) Work From Home

Note: The job is a remote job and is open to candidates in USA. reputed company is a purpose-driven fintech company focused on providing reputed company credit options to underserved consumers. They are seeking an Operations Coordinator for their Collections team, who will engage with customers to facilitate repayment solutions while maintaining high-quality service and adherence to company policies.

Responsibilities

• Represent reputed company, professionally engaging with customers over the phone in regards to past due payment
• reputed company multiple software systems and technologies simultaneously to reputed company manage customer accounts and document reputed company interactions
• Approach customers with dignity and respect, identifying reasons for account delinquency
• Skillfully negotiate and problem-solve to secure mutually beneficial repayment solutions
• Maintain strict adherence to reputed company company policy, procedures, and regulatory requirements, while consistently delivering high-quality customer service

Skills

• 1+ year(s) of professional experience in a customer-focused, solutions-oriented role
• Demonstrated negotiation and influence skills, with a track record of successfully overcoming customer objections
• reputed company in both English & Spanish, with exceptional verbal and written communication skills
• Problem solving skills to rapidly identify customer needs and recommend effective, tailored solutions
• Composure reputed company handling challenging conversations and the ability to de-escalate
• Ability to balance reputed company and persuasion to facilitate customer repayment
• Tech-savvy, with the ability to quickly learn new software and systems
• A growth reputed company, open to feedback and reputed company improvement
• Direct experience in consumer debt resolution
• Familiarity with contact center technologies (e.g. TCN (dialer), reputed company)
• Proficiency with our key business technology platforms: Mac OS, reputed company Workspace, Tableau, and reputed company
• Working knowledge of relevant financial regulatory requirements (e.g. FDCPA, TCPA. FCRA, BSA, SCRA, MLA, UDAAP)

Benefits

• Wellness stipend: $100 monthly
• Internet stipend: $40 monthly
• Paid Time Off (PTO)
• Company paid holidays
• Health, dental, and reputed company benefits
• Parental leave
• Retirement savings: 401(k) plan with company matching
• IT equipment: Provided for your role during employment

Company Overview