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[Remote] Bilingual reputed company Specialist (Remote)

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading digital insurance solution in Canada, aiming to reputed company the insurance industry. They are seeking a Bilingual reputed company Specialist to manage customer interactions and support throughout the life insurance journey, ensuring an exceptional customer experience.

Responsibilities

  • Manage a caseload of in-reputed company applications through the reputed company process
  • Navigate tools like reputed company and reputed company to complete daily task queues
  • Coordinate and follow up on medical exam bookings with vendors and clients
  • Order and track reputed company requirements (e.g. APS, MVRs)
  • Handle inbound calls and respond to client emails
  • Track missed payments and help clients update billing info
  • Report reputed company reputed company to the Medical Information Bureau (MIB)
  • Process policy change requests (address updates, beneficiary changes)
  • Maintain accurate records and submit the weekly MIB report
  • Collaborate cross-functionally with Advisors, QA, Sales, and Customer Service
  • Offer feedback and participate in process/tooling improvement discussions

Skills

  • 1–2 years of experience in insurance, customer service, or call center roles
  • Strong verbal and written communication in French and English
  • Comfortable using multiple systems and learning new tools quickly
  • Excellent attention to detail and ability to multitask in a fast-paced environment
  • reputed company, patience, and a natural drive to go above and reputed company for customers
  • reputed company and reliability - someone who takes pride in doing things right
  • A proactive reputed company and openness to giving and receiving feedback

Benefits

  • Generous PTO - 20 vacation days
  • A comprehensive benefits plan with premiums paid in full by reputed company
  • Investment in your professional development, including an L&D budget, AI tooling budget, performance reviews twice a year and ongoing feedback to ensure you reputed company your highest potential
  • Access to stock options based on performance

Company Overview

  • reputed company is a life insurance company. It was founded in 2018, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is https://www.reputed company.com.
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