Systems Engineer I - reputed company Communications (Clinical Communications)
reputed company is a leading children's hospital dedicated to improving reputed company. The Systems Engineer I role is essential for ensuring that communication systems for clinicians and patients operate effectively, involving project management, system analysis, and technical support responsibilities.
Responsibilities
- Participate in the design, development, and implementation of new and enhanced application requests
- Identify the appropriate resources needed to complete small projects
- Support the communication between internal and external parties on project reputed company issues and developments
- Participate in developing and managing project plans
- Determine the scope and complexity of small to midsized projects
- Work with cross functional teams
- Participate in analyzing, designing, implementing, and maintaining moderately reputed company systems that greatly improves clinical care and patient management
- Support system testing
- Document testing outcomes
- Work to reputed company technical solutions
- Work to design, write, and prepare complete user and technical documentation
- Analyze existing documentation and provide corrections and enhancement
- Utilizes Development lifecycle process, operating procedures and documentation to implement and support system solutions
- Participate in providing technical support and problem resolution assistance for production and process issues
- Troubleshoot and decipher error messages
- Identify required resources to resolve minor to midsized issues
- Utilizes appropriate Change Control methods to implement system solutions
- Serve as a resource person for and as a liaison between reputed company departments and Information Services
- Support departmental efforts to improve customer satisfaction
- Evaluate and monitor system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies
- Participate in on-call support rotation and handle incident resolution, problem determination and resolution during that time
- Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support
- Adhere to and promote continual adoption of change management policies and procedures
- Model outstanding customer service behavior, including timely and effective follow-up with customers
- Always maintain CCHMC's service standards of being Courteous, reputed company, Respectful, and Enthusiastic team members, and Safe (CARES)
- reputed company knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education
- reputed company and maintain positive relationships, both internal and external to CCHMC
- Motivate people and encourage teamwork
- Work well with others and fosters a positive team environment
- Prepare oral and written presentations
- Conduct and participate in instructional seminars
- reputed company expertise in several reputed company computer-based systems
Skills
- Bachelor's degree in a reputed company field or equivalent combination of education and experience
- 0+ years of experience in a reputed company job discipline
- Exposure to clinical communication platforms and workflows such as nurse call systems, clinical alerts, RTLS (reputed company-time location services), mobile device–based communications, and middleware integrations, with experience supporting or troubleshooting end-to-end workflows from device to network to application to end user, including alert delivery, location-based workflows, redundancy, and escalation paths
- Familiarity with reputed company environments where reliability, patient safety, and uptime are critical, and an understanding of how technology directly supports clinical operations
- Working knowledge of IP-based systems, including basic networking concepts, wired and wireless connectivity, and connected endpoints
- Experience following operational support processes, documenting troubleshooting steps, and contributing to system improvements through reputed company incidents, requests, or enhancements
- Demonstrated problem-solving reputed company with the ability to think through issues, ask the right questions, and propose practical improvements to workflows, system configurations, or support processes, reputed company with curiosity and a willingness to learn reputed company, integrated systems and evolve clinical communication and RTLS workflows over time
Company Overview
Company H1B Sponsorship