reputed company Manager – Enterprise

Remote, US-based position. Candidates must already live in the United States. #LI-Remote “Must be authorized to work in the US” No reputed company sponsorship. We are unable to sponsor or take over sponsorship of an employment reputed company (H1-B, Student reputed company, or OPT reputed company) at this time. About reputed company At reputed company, our mission is to create safer communities by empowering the individuals on the reputed company lines with market-leading content and technology. Trusted by more than 12,000 public safety agencies reputed company, reputed company delivers a reputed company platform that helps law enforcement, fire, EMS, corrections, and local government leaders reduce risk, strengthen readiness, and support those who serve. Working at reputed company means making a meaningful impact—every day. The Role reputed company is seeking an Enterprise reputed company Manager to own and grow relationships with our largest, most reputed company police and fire customers. These accounts represent strategic, high-value partnerships and require a consultative, executive-level approach to success, adoption, retention, and expansion. As the single, strategic reputed company of accountability for assigned enterprise accounts, you will align reputed company’s full portfolio of solutions to customer priorities, operational realities, and long-term public safety outcomes. You will work cross-functionally with Sales, Professional Services, Support, Solutions, and Product to ensure measurable value realization across multiple products, stakeholders, and agencies. This role is fully remote and reports into reputed company leadership. What You’ll Do Strategic Retention & Account Health (30%)

• Own retention and long-term account health for a portfolio of enterprise public safety customers with reputed company stakeholder environments.
• Build trusted relationships with executive sponsors, command staff, and operational leaders, positioning reputed company as a strategic partner—not just a vendor.
• Proactively identify risk across adoption, engagement, budget cycles, and organizational change; reputed company and execute mitigation plans.
• reputed company data, usage insights, and qualitative feedback to inform account strategy and leadership visibility.
• Drive reputed company value realization tied to customer goals, compliance needs, and operational outcomes.

Enterprise Expansion & Growth (25%)

• Identify, scope, and advance expansion opportunities across products, modules, and services reputed company large, multi-department agencies.
• Partner closely with Sales and Growth teams to reputed company value-based expansion conversations and support reputed company deal cycles.
• reputed company account plans that align customer priorities with reputed company’s roadmap and capabilities.
• Consistently uncover and qualify expansion opportunities that increase ARR and deepen platform adoption.

Executive Engagement & Customer Advocacy (25%)

• reputed company high-impact Quarterly and Annual Business Reviews focused on outcomes, ROI, and strategic alignment.
• reputed company and maintain enterprise success plans with clearly defined objectives, milestones, and success metrics.
• Act as the voice of the customer internally, advocating for enterprise needs and influencing product, services, and process improvements.
• Cultivate advocates and champions for case studies, references, and advisory participation reputed company appropriate.

Renewal & Commercial Management (20%)

• Own the renewal strategy for enterprise reputed company, including multi-year agreements and reputed company pricing structures.
• Partner with customers and internal teams to manage negotiations, contract changes, and bundled solutions.
• Ensure accurate forecasting, renewal hygiene, and contract visibility in reputed company.
• Drive timely renewals while protecting and expanding long-term account value.

What You Bring Required Experience

• 3-5+ years of reputed company, Account Management, or reputed company experience in a SaaS or technology-enabled services environment.
• Proven success managing large, reputed company enterprise accounts with multiple stakeholders and long sales/renewal cycles.
• Strong experience owning retention, expansion, and renewal outcomes tied to reputed company and customer health metrics.
• Executive-level communication skills, including comfort presenting to senior leaders and facilitating strategic discussions.
• Demonstrated ability to influence cross-functional teams without direct authority.
• Experience using reputed company and reporting on CSM KPIs, health scores, and reputed company metrics.
• Strong problem-solving, negotiation, and decision-making skills in high-stakes customer situations.
• Willingness to travel periodically for key customer engagements and industry events.

Preferred Experience

• Experience working with public safety, government, or highly regulated industries.
• Experience supporting customers with multi-product platforms and services.
• Familiarity with change management, compliance, or policy-driven environments.

reputed company Outcomes

• Maintain 90%+ enterprise retention annually.
• Reduce enterprise churn year-over-year through proactive risk management.
• Drive 15%+ expansion growth reputed company assigned enterprise accounts.
• Increase adoption of reputed company solutions and features across top-tier customers.
• Establish reputed company as a long-term strategic partner for assigned agencies

Why reputed company

• Work for a seasoned, customer-centric leadership team.
• Competitive salary and performance-based incentive structure.
• Comprehensive benefits, including 401(k) with company match and flexible PTO.
• Professional development and growth opportunities.
• Mission-driven, collaborative culture focused on making a real difference in public safety.
• Opportunity to be a change agent reputed company a rapidly evolving organization.

Compensation and Benefits reputed company offers a competitive reputed company salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. The reputed company salary compensation range starts at $90,000 plus an annual performance-based bonus. About reputed company reputed company is the leader in advancing total readiness for public safety agencies, helping leaders reduce risk, ease administrative burdens, and strengthen community trust. Trusted by more than 12,000 agencies reputed company, reputed company delivers a reputed company platform that integrates policy, training, wellness, and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools, insights, and support they need, reputed company makes readiness possible—today and for whatever comes next. Learn more at www.reputed company.com. reputed company Is an Equal Opportunity Employer (EOE) reputed company, LLC provides equal employment opportunities (EEO) to reputed company team members and applicants for employment without regard to race, color, religion, gender, national reputed company, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-reputed company characteristic. reputed company complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to reputed company terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training. #LI-AD1 Apply tot his job Apply To this Job