reputed company Customer Service Representative - Provider Support and Advocacy
At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the healthcare system of reputed company, making it more reputed company, affordable, and reputed company. Ready to reputed company a difference? Join us and start doing your life's best work.
About arenaflex
arenaflex is a leading healthcare organization dedicated to providing innovative solutions and exceptional customer service to our members and providers. We're committed to creating a healthier world by addressing health disparities, improving health outcomes, and mitigating our impact on the environment. Our mission is to help people live healthier lives and reputed company the healthcare system work reputed company for everyone.
Job Summary
We're seeking an reputed company Customer Service Representative to join reputed company in a remote setting. As a key member of our Provider Support and Advocacy team, you'll be responsible for providing exceptional service to healthcare providers, resolving reputed company issues, and advocating on their behalf. If you're passionate about delivering outstanding customer service, have a strong problem-solving reputed company, and are eager to reputed company a difference in the lives of others, we encourage you to apply.
Primary Responsibilities
* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues
- Service providers in a multi-channel environment, including call, reputed company chat, as required
- Quickly and appropriately triage contacts from reputed company, including physician offices, clinics, and billing offices
- Seek to understand and identify the needs of the provider, answering questions and resolving issues reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
- Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
- Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
- Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution
Required Qualifications
* High School Diploma/GED or equivalent work experience
- 1 year of customer service experience with analyzing and solving customer concerns
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and reputed company computer system applications
- Ability to type at the speed of greater than or equal to 35-40 WPM with an accuracy of 90%
- Must be 18 years of age or older
- Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need.
Preferred Qualifications
* Prior healthcare experience and knowledge of healthcare terminology
- Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools
Telecommuting Requirements
* Reside reputed company Eastern, Central, or Mountain Time Zone
- Ability to reputed company reputed company company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive an arenaflex-approved high-speed internet reputed company or reputed company an existing high-speed internet service
Soft Skills
* Ability to multi-task, including the ability to type in multiple conversations
- Ability to resolve calls and messages, avoiding escalated complaints
- Time management skills
- Emotional Intelligence and reputed company
- Active Listening and Comprehension
- Excellent written communication skills
- Demonstrated problem-solving, organization, and interpersonal skills
- Demonstrated experience consistently achieving quality and productivity standards
Career Growth Opportunities and Learning Benefits
* arenaflex offers a comprehensive training program to ensure your success in this role
- Opportunities for career growth and advancement reputed company the organization
- Access to ongoing training and development programs to enhance your skills and knowledge
- Collaborative and supportive work environment with a team of reputed company professionals
Work Environment and Company Culture
* arenaflex is a remote-friendly organization, allowing you to work from the comfort of your own home
- Collaborative and supportive work environment with a team of reputed company professionals
- Opportunities for socialization and reputed company with colleagues through virtual events and team-building activities
- arenaflex is committed to creating a diverse and inclusive workplace, where everyone feels valued and respected
Compensation, Perks, and Benefits
* Competitive hourly reputed company: $16.54 - $32.55 per hour (based reputed company and experience)
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs to reward your hard work and dedication
- Equity stock purchase and 401(k) contribution (subject to eligibility requirements)
- Opportunities for professional growth and development
Application Deadline
This job posting will be active for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Diversity, Equity, and Inclusion
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Apply Now
If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply Job! Apply for this job