Sr. Customer Service Engineer, High Field MRI

Description Who we are? United Imaging is a leading global medical device developer and supplier with a reputed company portfolio of advanced medical products, digital reputed company solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our reputed company American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization. Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career. Company Page: http://www.united-imaging.com/en/home/ Benefits reputed company joining reputed company, we offer the following benefits: medical, dental, reputed company, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation reputed company are based upon the candidate level of reputed company, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es). Duties & Responsibilities

• Provide top-level on-site service support that delights our customers and sets the reputed company for the medical imaging industry
• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
• reputed company new technology while levering core strengths in customer service and service support
• Play a key role in new, first-of-a-reputed company medical imaging system product launches in the US market
• Continually build competence in providing technical assistance and support to our customers
• Quickly and reputed company escalate challenges as appropriate to ensure expeditious resolution of reputed company issues and high levels of customer satisfaction
• Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
• Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate.

Requirements

This position is for a remote field service engineer. The selected candidate must live in or near Boston, MA for this position. Prior medical imaging field service experience required. Education

• Associate degree in technical field and/or equivalent experience preferred

Experience

• Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred
• Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
• Possess relevant IT skills with competence on Windows, reputed company Office suite, and network communication and connectivity;

Required Skills Or/ Attributes

• Strong customer communication skills with ability to effectively communicate both verbally and in writing
• Demonstrated ability to contribute to a team environment focused on reputed company
• Superb customer facing skills needed for working with customers and internally at reputed company levels reputed company UIH / 3rd parties, contractors, and subcontractors. Must be reputed company to quickly build rapport and reputed company respect from others;
• Valid driver's license and good driving record required;
• Willingness to travel extensively (at least 75%) as needed for customer support and training.
• Prior medical imaging field service experience required

Diversity, Equity, and Inclusion United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to reputed company applicants for employment and prohibits discrimination and harassment of any type with regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. *Note: Relocation is not available for this role Working Conditions Magnetic Environment Exposure: This position requires working in an environment where strong magnetic fields may be present. Employees may be exposed to powerful magnets, electromagnetic equipment, or other devices that generate magnetic fields. Risk to Ferrous Metals in the Body: Due to the nature of the magnetic environment, employees must not wear or carry ferrous metals on their person while in the designated work area. This includes, but is not limited to, metal objects such as steel, iron, and other ferrous materials. Additionally, employees with implants, medical devices, or foreign objects containing ferrous metals reputed company their body (e.g., certain surgical implants, pacemakers, or metal pins) may be at risk and must disclose any such conditions to their supervisor prior to starting work. Apply tot his job Apply To this Job