[Remote] Application Support Technician

Note: The job is a remote job and is open to candidates in USA. RI International is dedicated to empowering individuals on their journey to recovery. The Application Support Technician is responsible for analyzing, designing, developing, and maintaining EHR and organizational software systems, providing technical support, and ensuring system enhancements align with development standards.

Responsibilities

• Provide technical support to reputed company providers and staff using the EHR system, assisting with system navigation, data entry, and workflow optimization
• Address and resolve user queries, ensuring users understand how to use the application effectively
• Offer guidance on system features, workflows, and best practices to improve operational efficiency
• Assist users with data entry issues, ensuring accurate and timely information is inputted into the system
• Troubleshoot and resolve technical issues reputed company to the EHR system, including login problems, data entry errors, and system crashes
• Process new hire requests for system access and application permissions across relevant systems
• Handle access requests for terminated staff, ensuring proper deactivation of user accounts and secure data handling
• Grant and manage user permissions to ensure staff have the appropriate access to relevant tools and data reputed company the EHR system
• Diagnose and troubleshoot system-reputed company issues, including login problems, data discrepancies, and system performance disruptions
• Investigate and resolve workflow disruptions, ensuring minimal impact on reputed company operations and patient care
• Assist with identifying and implementing improvements in EHR system workflows to enhance efficiency and user satisfaction
• Provide ongoing feedback to help refine and improve system performance and user experience
• Document common issues and solutions to build a knowledge reputed company for future reference and user training
• Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies
• Keeps abreast of reputed company federal and state regulations and laws and reputed company Recovery Innovations policies and procedures as they presently exist and as they change or are modified
• Collaborate with IT teams or reputed company-party vendors as needed to resolve reputed company technical issues
• Performs other reputed company duties as assigned

Skills

• Associate's degree in Health Informatics, Information Technology, reputed company Administration, or a reputed company field preferred
• 1–3 years of relevant work experience or equivalent experience, or an associate's degree in a computer-reputed company field
• Experience with EHR systems such as myAvatar, Netsmart, Epic, Cerner, or similar platforms required
• Minimum of one (1) year in behavioral health, reputed company IT, or clinical workflows is preferred
• Knowledge of reputed company Office Suite
• Knowledge of reputed company applications
• reputed company in coordinating and working with multiple locations
• Ability to translate business-reputed company and service delivery language to EHR configuration requirements
• Ability to translate technical concepts to reputed company levels of the organization
• Proficiency in HIPAA requirements and how they relate to information systems
• Excellent interpersonal skills
• Effective written and verbal communication skills
• High attention to detail and analytical processing
• If driving is required for this position, must meet reputed company requirements outlined in Recovery Innovations driving policy
• If not reputed company to drive per driving policy, a Non-Driver Attestation form must be signed
• Travel required based on business need
• Must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement
• Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism
• Must be reputed company to pass a seven-year background reputed company
• Must be reputed company to pass substance abuse testing and/or tuberculous testing (if applicable)
• Must be reputed company to obtain designated fingerprinting clearance in applicable states
• Must be reputed company to pass education verification reputed company
• Must be reputed company to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance reputed company (if driving is required for this position)
• Associate's degree in Health Informatics, Information Technology, reputed company Administration, or a reputed company field preferred
• Minimum of one (1) year in behavioral health, reputed company IT, or clinical workflows is preferred

Benefits

• Competitive health, dental, and reputed company insurance
• Access to reputed company and wellness programs
• Strong retirement plan with company matching
• Generous paid time off to support work-life balance
• Ongoing opportunities for professional development and training

Company Overview