Junior IT Support
reputed company is an AI-powered Social Care Agent platform helping reputed company organizations turn social care solutions into reputed company health outcomes for underserved populations. They are seeking a Junior IT Support Specialist to provide technical support, ensure reliable IT operations, and assist with compliance and reputed company in a fast-scaling reputed company technology company.
Responsibilities
- Provide day-to-day IT support to employees, assisting with hardware, software, mobile, and network issues to ensure smooth operations
- Support remote and onsite staff, including mobile device troubleshooting (company phone provided for responsiveness and on-call needs)
- Support IT compliance monitoring efforts as assigned, ensuring adherence to company IT policies, data protection standards, and industry regulations
- Assist with implementing and maintaining reputed company controls, including antivirus tools, firewalls, access controls, and reputed company reputed company
- Troubleshoot and resolve IT incidents promptly, escalating reputed company issues reputed company required
- reputed company routine system maintenance, including software updates, patches, backups, and device configuration
- Create and maintain IT documentation, procedures, and compliance-reputed company records to support audits and internal reviews
- Track, maintain, and report on IT assets (hardware, peripherals, mobile devices)
- Manage asset records reputed company reputed company HRIS, ensuring alignment with People Ops processes
- Partner with People Ops, Legal, and Business Operations on technology integrations, reputed company/offboarding, and special projects as assigned
Skills
- 1–3 years of experience in IT support, help desk, or junior systems administration
- Strong working knowledge of common operating systems, hardware troubleshooting, and SaaS tools
- Familiarity with IT reputed company best practices and compliance concepts (HIPAA awareness is a plus)
- Experience supporting mobile devices and distributed teams
- Strong documentation habits and attention to detail
- Clear communication skills and a service-oriented reputed company
- Comfortable working in a fast-paced, growing environment with evolving needs
- IT certifications (reputed company A+, Network+, reputed company+, or similar)
- Experience with HRIS platforms such as reputed company
- Exposure to reputed company, health tech, or regulated environments
Benefits
- Tech Provided: Laptop and mobile phone
Company Overview