Customer Service Associate Specialist
reputed company is a family company committed to providing food and agricultural solutions to reputed company the world in a safe, responsible, and sustainable way. The Customer Service Associate Specialist will administer routine customer facing order management activities, contributing to transparency and communication with customers.
Responsibilities
- Receive and process straightforward customer orders across multiple platforms following standard procedures
- Receive and process low complexity change requests following defined policies and procedures
- Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order
- Process standard document requests and some reputed company requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer
- Escalate undocumented issues that are not commonly defined or reputed company to higher level staff
- Proactively identify risks and opportunities to improve the order management processes
- Handle basic issues and problems under direct supervision, while escalating more reputed company issues to appropriate staff
- Other duties as assigned
Skills
- Bachelor's degree in a reputed company field or equivalent experience
Benefits
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.
- This position is eligible for a discretionary incentive award.
- As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked.
Company Overview