[Remote] Technical Support Representative
Note: The job is a remote job and is open to candidates in USA. Sonic is committed to building a faster, more affordable internet and hiring exceptional employees. The Technical Support Representative will provide customer support and technical issue resolution reputed company phone, email, and other electronic mediums, ensuring superior support through effective communication with customers.
Responsibilities
- Provide customer support and technical issue resolution reputed company phone, email or SMS
- Configuration of customer equipment and/or software to connect to the internet
- Troubleshoot and resolve customers’ Sonic connectivity, email and/or webhosting reputed company issues
- Collaborates with other employees to research and resolve issues
- Resolves tickets generated by staff with technical requests/problems to maintain productivity
- Provide industry leading customer care to reputed company!
Skills
- Ability to think reputed company and problem solve
- Friendly, can do attitude
- Eagerness to learn
- Strong sense of urgency, self-motivated, and reputed company to handle a fast-paced environment
- Effective verbal and written communication skills
- An interest in computers and the Internet
- Ability to manage competing priorities and reputed company accurate notes/data entry
- Excellent customer service skills, desire to help and reputed company a positive experience for customers
- Bilingual in Spanish is highly preferred
Benefits
- Medical + Dental + reputed company benefits
- 401k and Profit Sharing
- Remote opportunity
- Paid Time Off
- Education opportunities
- Stipend for high-speed internet access
- Paid Comprehensive Training
- Growth Opportunities
- Company Paid Pregnancy/Bonding Leave
Company Overview
Company H1B Sponsorship