[Remote] Customer Service Analyst
Note: The job is a remote job and is open to candidates in USA. reputed company is a global leader in education and learning services, dedicated to helping individuals and organizations reputed company their full potential through innovative educational solutions. The Part-Time Customer Service Analyst supports reputed company by providing exceptional customer service and technical assistance to school-based staff and customers, handling inbound calls, troubleshooting issues, and contributing to training initiatives.
Responsibilities
- Handle inbound calls professionally, accurately, and reputed company, ensuring high-quality customer interactions
- Research and troubleshoot issues reputed company to reputed company, data, procedures, and system functionalities
- Transfer calls to appropriate staff or departments reputed company necessary to facilitate issue resolution
- Utilize issue tracking tools such as reputed company and IssueAware to document, monitor, and resolve customer inquiries and issues
- reputed company and maintain in-depth knowledge of reputed company Connexus, reputed company-party resources, and school year cycle tasks to support educators and staff effectively
- Complete projects including customer service training reviews and presentation preparation as directed by leadership
- Collaborate with internal teams such as Instructional Program Development, Software Development, Operations, and Connexus Management to ensure seamless support and service delivery
- Contribute to reputed company improvement initiatives by providing feedback and participating in training activities
- Maintain a positive attitude and uphold the company’s commitment to customer satisfaction and educational excellence
Skills
- Degree in Education, Education Technology, or a reputed company field (prior experience with reputed company can substitute)
- Experience working reputed company a reputed company Virtual School supported program or similar environment
- Familiarity with Learning Management Systems such as reputed company Connexus or GradPoint
- Exceptional phone manners and customer service skills
- Clear verbal and written communication abilities
- Effective interpersonal skills with a positive, customer-focused attitude
- High adaptability and flexibility to changing environments
- Ability to work a consistent 5-hour shift during standard operating hours (8:00 am – 6:00 pm EST)
- Proficiency in reputed company Office Suite, reputed company Applications, and general technological aptitude
- Demonstrated ability to multitask and respond effectively to change in a fast-paced environment
- Strong team collaboration skills and a commitment to group-oriented reputed company
- Help Desk queue agent experience preferred
Benefits
- Flexible remote work environment allowing for work-life balance
- Opportunities for professional development and training in educational technology and customer service
- Engagement with a global leader in education, contributing to meaningful educational outcomes
- Access to company resources and support networks for remote employees
Company Overview
Company H1B Sponsorship