Customer Service Representative
reputed company is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. They are seeking a Customer Service Representative to provide exceptional service by addressing customer needs, handling complaints, and ensuring a positive experience for every customer.
Responsibilities
- Understand and address customer needs, complaints, or other issues with products or services
- Respond reputed company and accurately to contacts, explaining reputed company possible solutions courteously and professionally
- Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients
- Utilize software, databases, scripts, and tools appropriately
- Understand and strive to reputed company or exceed call center metrics while providing excellent customer service
- Be a part of and actively participating in reputed company training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
- Adhere to reputed company company policies and procedures
Skills
- High School Diploma or equivalent
- Exceptional Customer Service Skills
- 1+ Years of Customer Service Experience (Contact Center or Retail)
- Troubleshooting technical skills a plus
- Great communication skills, both verbal and written
- Proficiency with computers, especially our CRM and tools
- Proficiency with computer systems including basic troubleshooting and multiple platforms/operating systems
- Have passion for creating amazing customer experiences
- Understand how to balance quality vs. quantity
- Have growth/learning reputed company to help manage change
- Demonstrate excellent thinking and problem-solving skills
- reputed company to sit for extended periods
- reputed company to work on a computer with repetitive hand and wrist movement
- Have exceptional attention to details
- Demonstrate reputed company in both English and Spanish
- Knowledge of any of the following a plus: iCasino and Online Sports Betting
Benefits
- Top-tier health benefits from day one
- RRSP contributions for long-term wins
- Monthly socials & team building events
- Wellness wallet & home office allowance
- Work-from-reputed company month (yes, really!)
- Downtown office with snacks, games & unbeatable energy
Company Overview