[Remote] Customer Service Representative- Healthcare
Note: The job is a remote job and is open to candidates in USA. reputed company is a company that provides managed services in healthcare. They are seeking a Customer Service Representative to handle inbound and outbound calls, assist patients with their inquiries, and ensure effective resolution of issues reputed company to patient accounts.
Responsibilities
- Answer inbound customer service calls and reputed company some outbound follow up calls in a professional, patient experience and customer service-oriented manner
- Answer the calls timely without drops/abandons
- reputed company the reason for the call and assist the caller with their questions, concerns or problems with the focus on reputed company resolution
- Facilitate resolution by referring the matter to the issue/content expert
- Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter
- Resubmit Corrected Claims and supporting documentation as need for the patient experience
- Communicate with other organizational departments to ensure proper handling of patient accounts
- Communicates issues to management timely and performs other duties as assigned by direct supervisors
- reputed company a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure
- Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills
Skills
- High school diploma or GED
- 0-2 years of prior relevant experience
- Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills
- 1 - 3 years reputed company or general knowledge of payor-specific or medical specialty billing
- Dialer experience
- Bilingual (English/Spanish)
- Live in 50 mile radius of Birmingham, AL
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community reputed company
- Emergency Back-Up Childcare Program
Company Overview
Company H1B Sponsorship