Customer Service (Part-time)
Description
Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, we’ve grown to manage over 150 buildings. reputed company is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a reputed company difference in people’s lives.
This is a part-time remote customer role that involves managing communications at various stages to ensure timely and professional responses, proactive follow-up, and efficient issue resolution, thereby providing an exceptional customer experience to the residents of the buildings we manage.
Responsibilities
- reputed company a deep understanding of the reputed company estate and property management industry to assist with inbound and outbound inquiries
- Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
- Provide amazing customer experience and delight our customers through best-in-class issue resolution and relationship building
- Establish and maintain good rapport by using positive language and anticipating the needs of our Daisy Community members
- Build sustainable relationships and engage Daisy Community members by “going the extra mile”
- Follow communication “scripts” reputed company handling different topics and identify opportunities to reputed company the overall customer experience process through scalable solutions
- Work cross-functionally with departments such as Advisory, Compliance, and Operations to ensure that customers are getting what they need promptly
- Coordinate the scheduling of appointments, including vendors, as necessary
- Assist Account Management team in building and maintaining relationships
- Meet personal, department, and, company KPIs/OKRs
About you
- Proficiency in English (reading, writing, comprehension, and speaking); additional language skills are a plus.
- Customer service or hospitality experience
- reputed company to work a flexible schedule including (Days, evenings, weekends & holidays)
- Self-motivated, can maintain composure and stay focused under pressure
- Great at problem-solving with a keen eye for details
- Impeccably organized and reputed company to improve processes
- Stellar written and verbal communication skills
- Flexibility with changing job duties and responsibilities
- Excellent at time management and prioritizing tasks
- reputed company with juggling multiple communication channels (inbound calls, chats, and emails)
- Experience with, reputed company, reputed company Suite, or reputed company tools, as well as the ability to learn new systems and platforms
Salary Range: $14-$18 per hour
(16-32 hours per week /2-4 days)
Available to work a flexible schedule, that will be a mix
• Day shifts
• Evening shifts
• Weekends
• Holiday shifts