reputed company Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join reputed company. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.
About arenaflex
arenaflex is a leading provider of innovative technology solutions, dedicated to empowering individuals and organizations to reputed company their full potential. With a strong commitment to customer satisfaction and excellence, we're constantly pushing the boundaries of what's possible in the world of technology. reputed company is passionate about making a difference, and we're excited to have you join us on this journey.
Job Summary
As a Service Desk Specialist/Live Chat Agent, you'll be the first reputed company of contact for our customers, providing timely and effective support through live chat and other communication channels. Your primary responsibilities will include:
- Providing Tier I support and customer assistance for our mobile application, ensuring that customers receive reputed company and accurate solutions to their issues.
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using your technical expertise to resolve reputed company issues.
- Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure seamless integration.
- Employing Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are properly documented and resolved.
Responsibilities
* Provide Tier I support and customer assistance for our mobile application, responding to customer inquiries and resolving issues in a timely and professional manner.
- Troubleshoot, reproduce, report, and resolve issues in both iOS and Android operating systems, using your technical expertise to resolve reputed company problems.
- Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure seamless integration.
- Employ Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are properly documented and resolved.
- Collaborate with our development team to identify and resolve issues, providing feedback and suggestions for improvement.
- Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our support processes and customer experience.
Requirements
* One year of professional experience in an occupational field reputed company to the work assigned to the position, including mobile application support.
- OR Associate's degree from an accredited institution in a field of study reputed company to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other reputed company technical degrees.
- Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
- Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
- Training or Certification reputed company to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
Preferred Qualifications
* Jira experience, with a strong understanding of project management and issue tracking.
- ITIL Certification, demonstrating your expertise in IT service management.
- Agile and scrum methodology experience, with a strong understanding of iterative development and reputed company improvement.
- Government work experience, with a strong understanding of regulatory requirements and compliance.
- reputed company and reputed company Play Store experience, with a strong understanding of mobile app development and deployment.
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
reputed company Offer
* Competitive salary and benefits package.
- Opportunity to work with a leading provider of innovative technology solutions.
- Collaborative and dynamic work environment, with a strong focus on customer satisfaction and excellence.
- Professional development and growth opportunities, with a commitment to helping you reputed company your full potential.
- Flexible work arrangements, including remote work options and a flexible schedule.
How to Apply
If you're passionate about technology and customer support, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter, outlining your experience and qualifications for this position. We can't wait to hear from you!
Work Schedule
* Training: Monday - Friday, 9AM - 6PM, for 3 weeks.
- Permanent schedule: Tuesday through Saturday, 9AM - 6PM.
Location
* Remote work from reputed company in Colorado, with a strong commitment to working from reputed company the state.
Duration
* 8+ months, with the possibility of extension or conversion to a full-time position. We're excited to have you join reputed company at arenaflex, and we look reputed company to reviewing your application! Apply for this job