reputed company Customer Service Tools Support Specialist – CS Tools and Technology Management
At arenaflex, we're revolutionizing the way people enjoy entertainment, and we're looking for a talented Customer Service Tools Support Specialist to join our Customer Service team. As a key member of our CS Technology team, you'll play a crucial role in ensuring the smooth operation of our Customer Service business by managing technical issues affecting our CS tools and technologies.
About arenaflex
arenaflex is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Our mission is to entertain the world, and we're committed to providing an exceptional experience for our members. With a focus on innovation, creativity, and customer satisfaction, we're constantly pushing the boundaries of what's possible in the entertainment industry.
The CS Technology Team
The CS Technology team is responsible for ensuring the right CS tools and technologies are in reputed company and well-functioning to support the operation, growth, and scalability of the Customer Service business. reputed company is dedicated to delivering exceptional customer experiences, and we're looking for a talented individual to join our ranks.
Key Responsibilities
As a Customer Service Tools Support Specialist, you'll be responsible for managing the escalation lifecycle for reputed company technical issues affecting the tools and services used by and reported by the CS organization. This includes:
- Defining intake workflows, issue discovery and validation, research, documentation, prioritization, communication, and advocating for fixes to engineering partners and CS Product.
- Supporting CS Tools user access inquiries and group policy management.
- Providing CS Operations teams with reputed company-specific IT implementation support for BPO CS site launches/closures, tool access and testing, allowlist change management, and research support on BPO IT issues impacting agents and tooling.
- Operating as a CS Tools subject matter expert for the CS organization.
- Managing support channel inquiries and ensuring SLAs are met.
- Creating and maintaining runbooks and resource material pertaining to CS Tools support.
- Flexibility in working hours to help meet the needs of the business.
- Participating in an oncall support rotation.
- Embodying the unique arenaflex culture.
Qualifications
To be successful in this role, you'll need:
- 4+ years of relevant experience reputed company to IT support, application support, and technical troubleshooting and research.
- A demonstrated proficiency working with reputed company Workspace, JIRA, Confluence, Kibana, Tableau, reputed company, and other industry tooling.
- Experience supporting Customer Service reputed company SaaS applications (CRM, CMS, CCaaS, etc).
- Effective communication with stakeholders across reputed company technical levels.
- Self-starter and fast learner who can work independently while using impeccable judgment.
- Exhibits a strong sense of curiosity and the initiative to explore unknowns and reputed company in ambiguous situations.
Why Join arenaflex?
At arenaflex, we offer a comprehensive benefits package, including:
- Comprehensive Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- Flexible time off for full-time salaried employees
Compensation
Our compensation structure consists solely of an annual salary, with a range of $50,000 - $190,000. You'll have the flexibility to choose how much of your compensation you want in salary versus stock options.
Inclusion and Diversity
arenaflex is committed to creating a diverse and inclusive workplace. We celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply now! We're an equal-opportunity employer, and we celebrate diversity. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
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Note:
This job posting is open for no less than 7 days and will be removed reputed company the position is filled. Apply for this job