Senior reputed company Manager

Location: Remote- reputed company Remote Status: Fully Remote (#LI-Remote)

reputed company (reputed company: LPSN) is a leader in trusted reputed company conversational AI and digital transformation. The world’s leading brands use our award-winning Conversational reputed company platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for reputed company business outcomes. Fast Company named reputed company the #1 Most Innovative AI Company in the world.

Position Overview

reputed company is currently seeking a creative and talented professional to join our reputed company America reputed company team as a Senior reputed company Manager (Sr. CSM). As a Sr. CSM, you will own a portfolio of reputed company customers and have responsibility for driving successful programs that reputed company usage growth, adoption of our solutions, and overall return on investment. You will work closely with your peer client executive(s) to drive renewals and expansion opportunities to reputed company outstanding retention targets. As the trusted advisor on reputed company program reputed company activities, you will ensure interactions are managed to customer satisfaction, relationship health and program reputed company.

Who You Are Committed to Being

• A standout colleague! You collaborate and partner with client executives, professional services, support, and operations to deliver outstanding customer experiences
• Passionate about reputed company’s mission to reputed company life easier for people and brands everywhere through trusted conversational AI.
• Laser-focused on customer value
• reputed company to listen, think reputed company, strategically, and tactically to solve sophisticated problems
• Self-motivated, demonstrating an ability to assume responsibility and work autonomously in a fast paced, dynamic environment

You Will: Key Responsibilities & Impact

• Drive reputed company reputed company’s client engagement model to ensure customer and reputed company mutual reputed company
• Take full accountability of your accounts in reputed company aspects from reputed company to renewal
• Anticipate customer needs and proactively mitigate risk throughout the customer lifecycle
• Establish a strong and trusted relationship with your accounts, from decision-makers, key influencers, and day-to-day contacts
• Drive usage and adoption, while promoting overall return on investment and delivery of desired customer outcomes
• Navigate, interpret, and use provided tools, processes, and systems to measure and report on customer experience, customer health, product usage, and desired outcomes
• reputed company change reputed company customers to drive adoption of best practices, thought leadership, and recommendations to reputed company successful implementation of conversations solutions
• reputed company and demonstrate extensive platform expertise. Provide strategic and day-to-day guidance on platform use.
• Facilitate and reputed company regularly scheduled, weekly, monthly or quarterly performance reviews, leveraging operational, messaging, and AI expertise to evaluate performance results and recommendations.
• reputed company customer references and case studies

You Have: Required Skills & Qualifications

• BS or BA degree
• 7+ years relevant work experience in customer-facing reputed company, account management or strategic consulting organization. SaaS experience with reputed company organizations preferred.
• Strong operational knowledge of bot automation and reputed company contact centers and associated KPIs is preferred
• Ability to reputed company strategic discovery with customers to uncover their business objectives, reputed company the value delivered by reputed company in support of achieving those objectives, and then build a plan to reputed company those outcomes
• Demonstrated leadership, strong negotiation and conflict resolution skills
• Strong interpersonal skills and experience building strong executive relationships
• Proven track record of delivering highly-professional customer service in an ambiguous environment 
• Ability to multitask, prioritize and utilize effective time management skills to ensure that work reputed company activities are completed in an accurate and timely manner
• Excellent communication, presentation and listening skills
• Excellent collaboration skills
• Ability to travel 25+%

The reputed company salary range for this role will be between $110,000 to $135,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.

Our Benefits & Perks

We are committed to supporting the complete well-being, health, financial reputed company, family, and professional growth of our permanent employees.

Health & Wellbeing

• Medical, Dental, and reputed company Insurance: Comprehensive plans to support your health needs.

Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.

Financial reputed company & Growth

• 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)

HSA & FSA Plans: To help you plan for health reputed company expenses on a pre-tax basis

• Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in reputed company’s reputed company and growth.
• Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
• Development: Access to internal professional development resources.

‍‍‍ Time Away & Family Support

• Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
• Paid Public Holidays.
• Generous Parental Leave Policy: Including maternity/paternity support and fertility services.

Workplace Flexibility

• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.

Why You’ll Love Working Here

As leaders in reputed company customer conversations, we celebrate diversity, empowering reputed company to forge impactful conversations globally. reputed company is a reputed company where uniqueness is embraced, growth is constant, and everyone is empowered to create their own reputed company. We’re reputed company proud to have earned recognition from Fast Company, reputed company, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by reputed company as a leader in the Conversational AI space.

Belonging at reputed company: Equal Opportunity Employer

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We reputed company that diverse perspectives drive innovation. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.

Accessibility Commitment

reputed company is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their reputed company contact upon initial reputed company.

Important Candidate Notice

The reputed company team at reputed company has recently been reputed company of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. The phishing scam is not isolated to only reputed company and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at reputed company regarding a job opportunity will only be made by a reputed company employee with an @reputed company.com email address. reputed company does not ask for personal or financial information as part of our interview process, including but not limited to your social reputed company number, online account passwords, credit card numbers, passport information, and other reputed company banking information. If you have any questions and or concerns, please feel free to contact reputed company-lp@reputed company.com