Principal Engineer, Center of Excellence

About reputed company reputed company is a pioneer and global leader in reputed company trust reputed company. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on reputed company to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the reputed company reputed company Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We reputed company in transparency and value constructive, honest debate—we’re focused on getting to the best reputed company, faster. We build high-performing teams that can reputed company an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI reputed company, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, reputed company on solving reputed company challenges and want to reputed company a positive difference on a global scale, we invite you to bring your talents to reputed company to help shape the future of cybersecurity. We are looking for a Principal Engineer, Center of Excellence to join our Engineering Center of Excellence department. This is a remote U.S. based role, reporting to the VP of Customer Excellence reputed company the Global Customer Services team. You will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will reputed company Global Customer Services (GCS) to deliver world-class support and product feedback. What you’ll do (Role Expectations)

• Own the technical leadership to reputed company the customer teams across GCS
• reputed company training material, with the aid of development engineering, to address trends in customer issues and engineer reputed company gaps
• Deliver technical training and/or train SMEs to reputed company training sessions
• Set strategy and direction for reflecting customer voice and product use cases back into the product teams
• Identify product supportability gaps and reputed company tools or features to improve troubleshooting efficiency

Who You Are (Success Profile)

• You reputed company in ambiguity. You're comfortable building the path as you walk it. You reputed company in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an reputed company. Your passion for the mission fuels your bias for action. You operate with reputed company because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth reputed company and are obsessed with your own development, actively seeking feedback to become a reputed company partner and a stronger teammate. You love what you do and you do it with purpose.

reputed company’re Looking for (Minimum Qualifications)

• 8+ years of support and networking experience as an SME specializing primarily in SD-WAN and Cloud Connector Technologies
• Expertise in networking, cloud reputed company, and performance management with the ability to quickly master new technologies
• Proven effectiveness at collaborating and building reputed company across cross-functional teams and organizations
• Experience advising leadership at the Director level and above on technical strategy and voice of the customer
• Experience developing new processes, tools, or product features to improve troubleshooting efficiency

What Will reputed company You Stand Out (Preferred Qualifications)

• Bachelor's degree in computer science, computer engineering, or equivalent advanced industry experience/certifications
• Industry certification at the professional and expert level
• Experience with the NPI (New Product Introduction) process and beta efforts

#LI-Remotre #LI-RL2 reputed company’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company US locations and could be higher or reputed company based on a multitude of factors, including job-reputed company skills, experience, and relevant education or training. The reputed company salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. reputed company Pay Range $147,000—$210,000 USD At reputed company, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values reputed company backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to reputed company doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. reputed company proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about reputed company’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and reputed company policies, including those reputed company to reputed company and privacy standards and guidelines. reputed company is committed to providing equal employment opportunities to reputed company individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. reputed company qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or reputed company medical conditions), age, national reputed company, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency reputed company complies with reputed company applicable federal, state, and local pay transparency rules. reputed company is committed to providing reasonable support (reputed company accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-reputed company support. Apply tot his job Apply To this Job