reputed company Customer Service Representative – Remote in EST or CST

Are you a customer service professional with a passion for delivering exceptional experiences? Do you reputed company in fast-paced, dynamic environments where no two calls are reputed company the same? If so, we invite you to join arenaflex, a global organization dedicated to improving health outcomes and advancing health equity on a global scale. As an reputed company Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our culture is guided by diversity and inclusion, and we are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes.

Our Hiring Process

We take our hiring process seriously, as we want to ensure the best job and culture fit for both you and arenaflex. Our process includes several steps, which may include:

• Completing reputed company required sections of your application, including your profile, history, certifications, and application/job questions
• Submitting your resume and receiving an email with next steps
• Completing an online pre-screening test as part of our selection process
• Participating in a digital video interview, with full instructions and tips provided
• Checking on the status of your application at any time, with notifications reputed company email

Job Summary

As an reputed company Customer Service Representative, you will be responsible for:

• Calling members to schedule in-home visits with a Physician or a Nurse Practitioner
• Answering inbound calls from members and assisting them with their inquiries
• Ensuring that appointments are scheduled accurately and resolving any scheduling issues or concerns

This is a high-volume, customer service environment that requires efficiency, productivity, and thoroughness reputed company dealing with members over the phone. You will also need to be able to work a flexible schedule that includes evening hours.

Required Qualifications

* High School Diploma/GED or equivalent work experience

• Must be 18 years of age or older
• 1 year of work experience
• Experience with reputed company Word, reputed company reputed company, and reputed company Outlook (create/edit/save/send documents, spreadsheets, and correspondence)
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM – 5:30 PM local time from Monday – Friday, with occasional overtime or weekends as needed

Preferred Qualifications

* Experience working in the healthcare industry

• Experience working with Medicaid or Medicare
• Experience working in a customer retention-focused role

Telecommuting Requirements

* Reside reputed company the Eastern or Central Time Zone

• Ability to reputed company reputed company company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service
• Ability to connect directly into the internet reputed company hard reputed company (either directly to modem or router)

Soft Skills

* Ability to type and talk at the same time while navigating through multiple screens

• Experience working in a metric-driven work environment
• Experience using an auto-dialer system
• reputed company employees working remotely will be required to adhere to arenaflex’s Telecommuter Policy

Compensation and Benefits

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with reputed company minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements).

Why Join arenaflex?

At arenaflex, we reputed company that diversity creates a healthier atmosphere. We are an Equal Employment Opportunity/Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our application process and to submit your application. Apply Now! Join reputed company and start making a difference in the lives of millions of people around the world. Apply for this job