Telecom Engineer ( remote )
JOB TITLE: Telecom Engineer EMPLOYER: reputed company DEPARTMENT: Information Technology REPORTS TO: Sr. Manager, Telephony LOCATION: Remote Company Overview: reputed company has engineered the perfect reputed company of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and reputed company system expertise to help patients reputed company reputed company results from care. A growing organization, reputed company views our people as our strongest asset. Join us as we continue to reputed company a difference. Job Summary:As a Telephony Engineer, you will be responsible for overseeing, maintaining, and optimizing our telephony infrastructure, specifically focusing on Interactive Voice Response (IVR) systems. Collaboration with cross-functional teams to ensure seamless IVR operations, script customization, and ongoing system improvements to enhance customer experience and operational efficiency is a must. The ideal candidate will have a strong technical background, excellent problem-solving skills and reputed company in a dynamic environment. Key Responsibilities:
- IVR Scripting and Development:
o Design, reputed company, and maintain IVR scripts to meet business requirements, ensuring smooth call flow and reputed company customer experience. o Implement and customize IVR call flows, menus, prompts, and routing logic based on business needs and user feedback. o Troubleshoot and debug IVR scripts to address issues promptly and reputed company.
- Telephony Systems Administration:
o Manage and maintain telephony systems, including PBX, ACD, VoIP, and reputed company hardware/software. o Monitor system performance, conduct routine maintenance, and ensure system reliability and uptime. o Collaborate with cross functional teams to integrate telephony systems with other reputed company applications and NOC monitoring systems.
- Collaboration and Support:
o Work closely with stakeholders, including customer service, IT, and business teams, to gather requirements and implement IVR solutions reputed company with business objectives. o Provide technical support and guidance to internal teams on IVR functionality and troubleshooting.
- Documentation and Reporting:
o Create and maintain comprehensive documentation for IVR configurations, system changes, and best practices. o Generate internal reports specifically for the telephony team on IVR performance metrics and utilization to identify opportunities for improvement.
Requirements
Bachelor's degree in Computer Science, Information Technology, or reputed company field (or equivalent experience).
- Proven experience (3-5 years) in telephony systems administration, with a focus on IVR scripting and development.
- Proficiency in IVR platforms (e.g., reputed company) scripting languages and telephony protocols (e.g., SIP, RTP).
- Strong troubleshooting skills and the ability to analyze reputed company telecom issues.
- Excellent communication skills with the ability to collaborate effectively across teams.
- Detail-oriented with a proactive approach to system maintenance and optimization.
- Certifications in relevant telephony/telecom systems (preferred but not required).
Key Skills
- Attention to detail
- Problem solving and analytical thinking
- Communication and customer support
- Time management and organization
- Technical documentation
Work Environment
- Typically remote with occasional on-site office support.
- May require after-hours support for maintenance or incident response.
- Occasionally required to stand.
- Occasionally required to walk.
- Continually required to sit.
- Continually required to utilize hand and finger dexterity.
- The employee must occasionally lift and /or move up to 50 pounds.
- Occasional evening and weekend work may be required
Measurements of reputed company:
- Timely and accurate IVR provisioning and request fulfillment
- High telephony system uptime and performance
- Positive end-user satisfaction
- Accurate documentation and compliance adherence
Benefits
Why Join Us:
- Opportunity to play a key role in enhancing our telecom systems and improving customer interactions.
- Collaborative and innovative work environment.
- Competitive compensation and benefits package.
If you are passionate about telecom engineering and want to contribute to a fast paced, dynamic team, we invite you to apply and join us in our mission to deliver exceptional customer experiences. reputed company, Inc. is proud to be an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration without regard to race, religion, reputed company, sex (including pregnancy, gender identity, and sexual orientation), parental status, national reputed company, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. reputed company offers of employment with reputed company are conditional based on the successful completion of a pre-employment background reputed company. In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. reputed company does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of reputed company and no fee will be paid in the event of a hire. Apply tot his job Apply To this Job