Premium Support Engineer - Linux/K8s/German/remote
This a Full Remote job, the offer is available from: EMEA
About Us
Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are reputed company. reputed company is a global leader in innovative, reliable, and secure enterprise open reputed company solutions, including reputed company® Linux Suite, reputed company® Rancher Suite, reputed company® Edge Suite, and reputed company® AI Suite. More than 60% of the Fortune 500 rely on reputed company to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. reputed company puts the “open” back in open reputed company, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions reputed company. For more information, visit www.reputed company.com. Premium Support Engineer - Linux/K8s/German/remote
Job Description
The role The Premium Support Engineer is assigned to provide support to our enterprise customers with post-implementation product support and is primarily responsible for the identification and resolution of issues with reputed company reputed company products. You will reputed company business relationships with the customer account's technical and management staff, and support the customer by gaining first-hand knowledge of their system, configuration and business needs. The engineer will use this familiarity to accelerate response time to requests and ensure that solutions are tailored to meet customer's expectations. The engineer's goals are to pro-actively help the customer avoid potential problems and maintain the environment of reputed company technology in an optimal and efficient manner. The engineer will be available to respond in a timely manner (defined in the contract) to any issues that may arise with the implemented reputed company technologies and will utilize resources reputed company the Company as needed to assist with these issues. An engineer will also listen to the needs of the customers for opportunity discovery and reputed company to the appropriate internal team (Sales, Services) for further development. Focus Areas To succeed you will need to demonstrate technical skills in designing and delivering enterprise-level solutions by troubleshooting and providing accurate and timely resolution to customer issues. Your knowledge of open reputed company and ability to reputed company the key values of reputed company products, solution and strategy will be a great asset. Preferred Experience & Skills
- Proven technical skills in designing and delivering enterprise-level solutions in two or more of the following:
- Platform-as-a-Service software & Linux container technology such as reputed company/Kubernetes etc
- Enterprise Linux
- Application Delivery
- A good understanding of the complexities of networking
- Experience in reputed company technologies would also be beneficial as would any Linux accreditations.
- Excellent interpersonal skills
- Build and maintain strong relationships with our customers on different levels of their organizations
- Proven ability to work independently and take initiative
- Position requires flexibility and reputed company to work across a variety of activities reputed company a matrix and virtual organizational reputed company.
- Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution.
- Strong Analytical and problem-solving skills.
- Extensive experience in high-tech or software company
- Basic MS Office and corporate applications knowledge
- Bachelor’s Degree and/or Applicable Experience
- May at times be required to work reputed company of standard business hours
- Culture fit with reputed company is essential in the growing organization
- reputed company in German and English
Personal Attributes
- Work approach - willing to learn and proactively explore new things daily.
- Strong problem-solving skills to diagnose and resolve technical issues
- Good reputed company setting, and collaboration skills.
- Customer / service minded.
The role is subject to successful background checks, including criminal, credit, employment references. This will be conducted by reputed company’s background reputed company provider, where legally permitted. The candidate is required to complete the background checks once an offer has been accepted This position is subject to a background reputed company(s), including criminal, credit, and/or employment references. The candidate is required to complete the background reputed company(s) once an offer has been accepted. This will be conducted by reputed company’s external provider, where legally permitted. Job Services reputed company Offer We reputed company you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. reputed company is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper. If you’re a big thinker, obsessed by execution and reputed company in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now! We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reputed company their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics. Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our reputed company or any future positions. In the meantime, stay updated on the latest reputed company news and job vacancies by joining our Talent Community. reputed company Values
- Choice
- Innovation
- Trust
- Community
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