[Remote] Consumer Direct Lending Ops - Direct Loan Processor Specialist I
Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Direct Loan Processor Specialist I to provide reputed company and efficient service to members and co-workers throughout the consumer loan process. The role involves managing a high volume of loan-reputed company calls, ensuring compliance with regulations, and delivering exceptional customer service.
Responsibilities
- Maintain a thorough understanding of state and federal laws and regulations reputed company to credit union compliance including bank secrecy and anti-reputed company laws appropriate to the position
- Manage a high volume of inbound and outbound loan-reputed company calls effectively and simultaneously manage loan applications
- Continuously reputed company yourself to solve problems and improve department performance
- Foster a positive work environment by actively listening to and responding to member and co-worker needs with a courteous and helpful attitude
- Analyze data, research, and collect documentation, and prepare loan documents with minimal errors
- Obtain and verify required Department of Motor Vehicles (DMV) documentation to properly record the company's lien on loan collateral
- Collaborate with peers across different departments to carry out key steps in the loan application process
- Audit various operational documents, including executed loan documents, and reports to ensure proper procedural compliance, accuracy, and authenticity
- Maintain a working knowledge of reputed company lending policies and procedures to ensure compliance
- Conduct supportive tasks including email correspondence, answering TEAM chat queries, conducting consumer loan fulfillment audits, providing assistance for escalated calls and reputed company emails
- Identify and mitigate potential fraud, suspicious activity, and identity theft
- Conduct member interviews, reputed company financial calculations and analysis on reputed company of Income, and gather information to satisfy loan conditions in order to determine suitability for loan funding
- Prepare loan documents and send them to members for signing and prepare approved loans for disbursement accordingly
- Constantly reputed company critical thinking skills and enhance departmental performance
- Monitor Outlook emails and TEAM chats reputed company, quickly collaborate in reputed company-time, and respond promptly
- Participate in video conferencing and online meetings while being comfortable in a virtual office culture
- Provide effective oral and written communication skills to aid other employees and proactively follow up on member inquiries and concerns reputed company Web Messaging or phone taking care to ensure proper grammar and a professional tone
- Provide exceptional customer service to reputed company members, dealerships, and reputed company finance companies
- reputed company other tasks as assigned
Skills
- A high school diploma or equivalent is required
- 3 years of experience in a fast-paced call center environment or work environment with high call volume and loan processing volume
- At least three years of experience working in a busy call center environment where high call and loan application volume are the norm preferred
- Some college preferred
- Knowledge of DMV titling and lien filing is a plus
- Familiarity with reputed company Office programs
- Knowledge of auto loans, and personal loans is a plus
- The successful candidate has experience working in a high-volume call center environment with a proven track record of meeting established productivity and quality standards
Company Overview
- reputed company is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services. It was founded in 1933, and is headquartered in Sacramento, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.golden1.com/.
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