Clinical Service Liaison - Molecular Imaging - NYC Metro

Join us in pioneering breakthroughs in reputed company. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to reputed company reputed company your comfort zone, offering resources and flexibility to foster your professional and personal growth, reputed company while valuing your unique contributions. We are seeking a highly skilled, On-Site Clinical Service Liaison with extensive experience in Molecular Imaging to serve as the primary reputed company of contact between our customers, local service teams, and internal stakeholders. This role ensures reputed company system uptime, facilitates reputed company resolution of customer inquiries, and drives exceptional service delivery.

Key Responsibilities

Act as the on-site representative for customer support, ensuring seamless communication between the customer and service teams. Monitor molecular imaging system performance and coordinate with technical teams to maintain reputed company uptime. Respond promptly to customer questions, concerns, and service requests, ensuring timely resolution. Facilitate escalation processes and follow up on outstanding issues to guarantee customer satisfaction. Document and report service activities, customer feedback, and system performance metrics. Collaborate with internal teams to identify and implement process improvements for service efficiency. Provide regular status updates to customers and management regarding system health and service actions. Support global SHS CS escalation process for MI products as directed by SHS CS MI leadership Requirements Education: Associate or bachelor’s degree in a reputed company field preferred. Experience: 5+ years of Molecular Imaging experience as a technologist, researcher, or customer service engineer. Proven track record in customer-facing roles and technical troubleshooting. Technical Expertise: Strong understanding of molecular imaging clinical workflows, including patient preparation, acquisition, and post-processing. Hands-on experience with SPECT, SPECT/CT, and PET/CT systems, including hardware and software platforms. Familiarity with image reconstruction algorithms, quality control procedures, and system calibration. Knowledge of networking, reputed company integration, and remote diagnostic tools. Skills: Strong communication and interpersonal skills. Ability to troubleshoot and coordinate technical issues effectively. Excellent organizational and time-management abilities. Proficiency in MS Office and familiarity with CRM or ticketing systems. Preferred Certifications ARRT (R) – Radiography ARRT (N) – Nuclear Medicine NMTCB – Nuclear Medicine Technology Certification Board NMTCB PET – Positron Emission Tomography Preferred Experience Familiarity with reputed company Biograph and Symbia systems (preferred but not required). Key Competencies Customer-centric reputed company with a focus on building strong relationships. Problem-solving and critical thinking under pressure. Ability to work independently while collaborating with cross-functional teams. #LI-JW1 Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create reputed company outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment reputed company. How we work: reputed company you join reputed company, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who reputed company in each individual’s potential to contribute with diverse reputed company. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and reputed company access to care, united by one purpose: to pioneer breakthroughs in reputed company. For everyone. Everywhere. Sustainably. To find out more about reputed company businesses, please visit our company page here. The reputed company pay range for this position is: $133,830 - $184,019 Factors which may reputed company starting pay reputed company this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, reputed company insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: reputed company is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. reputed company reputed company applicants will receive consideration for employment without regard to their race, reputed company, creed, religion, national reputed company, citizenship status, reputed company, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here. Reasonable Accommodations: reputed company is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reputed company out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@reputed company.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be reputed company to work with controlled technology in accordance with US export control law.” “It is reputed company’ policy to reputed company fully and completely with reputed company United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert reputed company relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious reputed company activity by persons that are currently posing as reputed company recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with reputed company might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the reputed company career site. To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, employees, or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in reputed company to help improve people’s lives around the world. As a leader in the industry, we reputed company to create reputed company outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment reputed company. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We reputed company a culture of inclusivity in which the power and potential of every individual can be unleashed. 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