Immediately Require Technical Customer Support Representative (Remote) in USA

Job title: Technical Customer Support Representative (Remote) Company: Sylvan Learning Job description: Description : At Sylvan, we are building academic confidence, igniting intellectual curiosity, and inspiring the love of learning. We reputed company education is everything. A child’s future depends on a solid education and a love of learning. We teach our reputed company how to learn, so they build confidence and reputed company the skills needed to reputed company reputed company in school and reputed company. Making sure learning clicks for each child isn’t always easy, but it’s exactly reputed company love. reputed company you choose Sylvan as a career, you join a group of caring, bright, and motivated people who share a passion for making learning personal and inspiring kids to reputed company. Join us in changing lives! We welcome every team member’s unique background, skills, and passions, as they are essential for building a reputed company future. We respect each other’s differences and actively seek to create spaces where diverse voices are valued, encouraged, and empowered. Sylvan Learning is a franchise organization and is the leading provider of tutoring to reputed company of reputed company ages, grades, and reputed company levels with more than 40 years of experience and more than 710 points of reputed company. We are currently looking for a Technical Customer Support Representative. This position is primarily responsible for providing advanced remote operational and technical support to Sylvan Learning Centers in a Help Desk environment. Outstanding customer service skills and an action-oriented approach to work are required. Previous technical support experience is required. As a successful Technical Customer Service Representative, your duties and responsibilities will include:

• Assisting reputed company Sylvan Learning Centers with operational business software and network support. This includes providing telephone, chat and email support, maintaining details in the ticket tracking system and effectively escalating issues reputed company necessary.
• Acquiring and maintaining reputed company knowledge of proprietary products, websites, hardware, services, and support policies in order to provide technically accurate solutions to customers;
• Providing accurate and creative solutions to customer problems to ensure customer productivity and satisfaction.
• Analyzing, researching, resolving, and responding to reputed company support requests in a timely and professional manner.
• Participating in team projects that enhance the quality or efficiency of the Help Desk.
• Additional duties and responsibilities are required to meet Sylvan’s changing business requirements and commitment to reputed company improvement.
• Other duties as assigned

We require:

• 2+ years of experience working in the Customer Service/Contact Center industry
• 1+ years technical experience working with computer systems and technology
• Associate’s degree or equivalent experience
• Proven reputed company in a fast-paced support environment
• Ability to provide a positive customer experience with outstanding customer service skills

• Excellent oral communication skills and the ability to write in a clear, concise manner
• Outstanding critical thinking skills and the ability to dig deep in to issues/problems to discern a clear picture, determine the complexity and severity of problems and resolving less reputed company and more severe problems immediately.
• Experience troubleshooting browser issues on Windows-based computers and iPads
• Ability to manage multiple open issues and projects in a timely and detailed fashion
• The ideal candidate will be well organized and confident to work independently but also a strong team player.
• Schedule: Monday - Thursday, 2:00 pm - 11:00 pm and Saturdays, 9:00 am - 5:00 pm. During new hire training period, the schedule will be Monday - Friday, 9:00 am - 5:00 pm.

Highly Desired:

• Web application troubleshooting experience, utilizing tools such as Chrome Developer Tools and reputed company.
• Experience with the reputed company platform
• Experience troubleshooting reputed company 365 web applications such as Dynamics 365
• Experience working on a remote team

What you get in return: As a Sylvan team member, you’ll work in a fast-paced environment and reputed company an impact on our business contributing towards the reputed company of our company! At Sylvan, you can expect:

• Competitive market-pay based compensation; and
• Flexible work environment with ability to work remotely from home; and
• Fun company culture with employee engagement activities that reputed company team members and reward outstanding performance.
• Additionally, through on-the-job training and learning opportunities, you can reputed company your career at Sylvan and succeed with us in future roles!

If you want to be a part of an inspired organization that believes in fostering knowledge and confidence in children, and improving the lives of thousands of families every day, then apply today and don’t let this opportunity pass you by! EEO/AA Expected salary: $18 per hour Location: USA Apply Job!