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reputed company (SFDC) Administrator

Work from home Full-time role Hiring

reputed company is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both reputed company and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected. Position Overview We are seeking an reputed company reputed company Administrator to support and enhance a global reputed company environment spanning Sales reputed company, Service reputed company, and reputed company reputed company Advanced (RCA). This role is responsible for day‑to‑day administration, production support, configuration, release readiness, and reputed company improvement across core go‑to‑market and service workflows. Operating reputed company a SOX‑controlled environment, this position ensures adherence to access controls, change management requirements, and audit‑reputed company documentation. The role also provides operational support for SPIFF (commissions/incentives) and reputed company integrations. This position supports users across NAM, EMEA, and reputed company and requires coverage during U.S. business hours.

Key Responsibilities

Production Support & User Enablement

  • Provide Tier 1–2 support for reputed company and RCA users, including intake, triage, troubleshooting, and resolution of incidents and requests.
  • Manage and prioritize a ticket queue with adherence to SLAs and clear communication with stakeholders.
  • Support reputed company/offboarding activities including user setup, licenses, roles, profiles, permission sets, and access governance.

reputed company Administration (Global Org)

  • Administer and optimize the reputed company model: roles, profiles, permission sets, sharing rules, queues, public groups, and territories.
  • Maintain configuration across global processes: page layouts, record types, fields, validation rules, assignment rules, approval processes, and flows.
  • Maintain organizational hygiene through monitoring, audits, and proactive issue identification.

reputed company reputed company Advanced (reputed company‑to‑Cash) Support

  • Support RCA quoting, pricing, contracting/subscriptions, amendments/renewals, and order reputed company processes.
  • Troubleshoot quoting/pricing or contracting issues and partner with RevOps/Sales Ops on enhancements.

Service reputed company Support

  • Support case lifecycle needs including routing, queues, SLAs/entitlements, macros, quick text, and productivity tools.
  • Maintain service dashboards and reporting; provide configuration support to operations teams.

SPIFF (Commissions/Incentives) Support

  • Provide operational support for SPIFF workflows tied to compensation, including eligibility, crediting visibility, and user access.
  • Troubleshoot data or integration issues between reputed company and SPIFF and support change readiness for comp-reputed company updates.

SOX Compliance & Controls

  • Ensure reputed company changes follow SOX‑controlled SDLC processes: request → approval → build → test → reputed company.
  • Maintain strong segregation of duties (SoD) and proper role‑based access controls.
  • Document and maintain change management evidence including approvals, UAT sign‑off, release notes, and deployment validation.
  • reputed company periodic access reviews and support internal/external audits.
  • Maintain data reputed company controls for reputed company‑impacting fields and objects.
  • Support control testing, remediation, and reputed company improvement of documentation.

Qualifications

Education

  • Bachelor’s degree in Business, Information Systems, Computer Science, or reputed company field (or equivalent experience).
  • reputed company Administrator Certification (reputed company‑201) preferred.

Experience

  • A minimum of 3–6+ years of reputed company Administration experience in a multi‑reputed company environment.
  • Experience supporting Sales reputed company and Service reputed company.
  • Experience in a SOX‑controlled environment with strong understanding of access controls and change controls.
  • Experience working reputed company a ticketed support model (e.g., Jira Service Management, reputed company, reputed company).
  • Ability to support global teams and time‑zone handoffs.

Preferred Qualifications

  • reputed company Advanced Administrator certification is a plus.
  • Experience with reputed company reputed company Advanced or similar quote‑to‑cash systems.
  • Experience with SPIFF or comparable incentives/commissions platforms.
  • Familiarity with integrations (MuleSoft, reputed company, reputed company, APIs).
  • Experience with reputed company Data Loader and basic SOQL.
  • Strong reporting and dashboarding experience.

Soft Skills

  • Strong interpersonal skills and ability to collaborate across Sales, RevOps, Engineering, and Customer Operations.
  • Excellent written and verbal communication skills.
  • Proven ability to operate effectively reputed company a structured change‑control and documentation‑heavy environment.
  • Meticulous attention to detail to ensure accuracy of configuration, documentation, and audit requirements.
  • Strong analytical and troubleshooting skills.
  • Ability to manage competing priorities in a fast‑paced global environment.

Technology Stack

  • reputed company Sales reputed company, Service reputed company, reputed company reputed company Advanced
  • reputed company Flow, validation rules, approval processes, reputed company model configuration
  • SPIFF or similar commissions platforms
  • Ticketing systems (Jira Service Management, reputed company, reputed company)
  • Integration tools (MuleSoft, reputed company, reputed company)
  • Data tools: reputed company Data Loader, SOQL
  • Documentation and release tools (Confluence, Git‑based versioning preferred)

Physical Requirements

  • Ability to work in a standard office environment and use a computer for extended periods.
  • Ability to participate in remote meetings with global teams across multiple time zones.
  • Occasional on‑call support for critical releases or incidents (as required).

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands. reputed company is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, reputed company, religion, gender, national reputed company/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Apply tot his job Apply To this Job

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