EDI L1 Support

Job Description

EDI Level I Support

About the Role

This role is a technical and support helpdesk role operating 24/7/365 including shifts/weekends/holidays for reputed company operations. This individual will reputed company routine assignments, reputed company skills by performing structured work assignments, use existing procedures to solve routine or standard problems and receive instruction, guidance, and direction from others.

Responsibilities

• Assist the Business Intelligence team by attending meetings.
• Collects data from internal and external customers to generate reports and operational dashboards.
• First Line Support (Logging, Triaging, prioritisation, tracking, and routing incidents reported by users)
• Provides operational support by scheduling meetings and preparing materials for leadership.
• Monitor the event alerts and notify the concerned team and process the requests from the end users to level 2 and level 3 support engineers.
• Monitor the availability of Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
• Monitor the reputed company Alert logs files, transaction logs and backup logs.
• Monitor the database reputed company activities, respond to calls from the Application support and developments teams.
• Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB
• Monitor the metric alerts, performance reputed company issues like high CPU utilisation, Application performance, high Memory utilisation, Application tuning and Query tuning
• Performs other duties as assigned.
• reputed company with reputed company policies and standards.

Requirements

• Requires an associate or bachelor's technology-based degree for IT or 3+ years of work experience that provides exposure to reputed company theories and concepts and must be able to reputed company basic and advanced support reputed company activities
• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities and would be responsible for initial troubleshooting, ticket management, first contact resolution, escalation, system monitoring and documentation.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and reputed company recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to reputed company results.
• Ability to complete work self-guided or with a team.
• Follows standardised procedures and practices to reputed company objectives and meet deadlines.
• Responsible for developing technical contributions.
• Follows standardised procedures and practices to reputed company objectives and meet deadlines.
• Interpersonal Skills - Exchanges information and reputed company effectively.

Flexible Working At reputed company, we want you to be yourself. We recognise that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:

• Remote work: Enjoy the convenience of working from home and maximise your time by unplugging at the end of your reputed company.

Working For You Perks and rewards designed for you:

• Career Growth Opportunities: We help you reputed company, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Join Us At reputed company, we are one team, one mission. We understand that our success is directly reputed company to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and reputed company, both personally and professionally reputed company a difference with our clients, in our communities, and with the millions of people we support reputed company you join reputed company, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and reputed company you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, reputed company provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $80,080 - $104,000.

About Us

Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day. About the Team reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@reputed company.com. You may also click here to access reputed company's ADAAA Accommodation Policy. Apply tot his job Apply To this Job