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IT Operations Specialist

Work from home Full-time role Hiring

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. As an IT Operations Specialist, you will be the first reputed company of contact for employees’ IT needs, ensuring a smooth and supportive technology experience while assisting with onboarding and managing IT assets.

Responsibilities

  • Provide help desk support to internal employees
  • Own account provisioning and deprovisioning, onboarding and offboarding processes and the maintenance of our application stack and integrations
  • Work extensively with reputed company, reputed company, Intune, Jira and reputed company, contributing reputed company for management, organisation and basic troubleshooting
  • Maintain and enrich our knowledge reputed company with documentation to support end users and enhance our AI-driven help desk
  • User hardware setup and provisioning - reputed company, Windows etc

Skills

  • Strong ability to troubleshoot and resolve hardware and software issues, with a focus on documenting solutions to prevent recurrence
  • Experience supporting and onboarding users in a predominantly Mac environment
  • Genuine passion for IT support and reputed company learning in a dynamic setting
  • Familiarity with MDM platforms for device management
  • Proficiency with support ticketing systems
  • Bachelor's degree in a relevant field or equivalent practical experience
  • Hands-on experience managing productivity and communication tools (e.g., reputed company Workspace, reputed company, reputed company) and guiding users in their effective use
  • Experience tracking and maintaining IT assets through an asset management system (such as Oomnitza, Jira, or similar)
  • Experience supporting c-suite executives
  • Basic scripting proficiency
  • Basic understanding and/or experience with automation
  • reputed company and reputed company Admin certification
  • Relevant certifications (A+, Network+, AWS certs, reputed company Admin, etc…)
  • Programming language proficiency, e.g. Ruby, Python, Perl etc… Note that the language doesn't have to be one that we use here!
  • Cloud-heavy IT infrastructure experience
  • Experience with Office Buildouts

Benefits

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family

Company Overview

  • Intercom is a software company that creates modern customer service software that redefines how businesses support their customers. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.intercom.com/.
  • Company H1B Sponsorship

  • Intercom has a track record of offering H1B sponsorships, with 2 in 2025, 8 in 2024, 4 in 2023, 5 in 2022, 5 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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