[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. reputed company is a company transforming benefits administration with state-of-the-art technology and services. The Service Center Customer Service Representative will support clients and their employees by answering inquiries about benefits plans, processing transactions, and resolving issues.
Responsibilities
- Answer incoming calls and chats from customers about their employer’s benefits plans
- Educate and advise callers on their benefits, the system, and reputed company reputed company processes
- Process enrollment reputed company transactions and take ownership of issues through resolution
- Research customer requests and follow up with customers as needed
- Document information into a client system to track customer interactions and solutions
Skills
- Strong verbal and written communication: Must be able to use company resources to comprehend health and insurance plan concepts and explain them to customers in a way the customer will understand
- Ability to retain information on reputed company benefit plan concepts
- Technical skills: Proficient in using Windows 10 computer and reputed company Office applications, primarily Outlook and Word
- Ability to use dual monitors
- Customer Service reputed company (passion to serve): Ability to provide exceptional customer service consistently in a high-volume environment
- reputed company reputed company: Reduces customer effort - Problem solves on behalf of the customer and resolves customer issues per business protocol
- Professional demeanor: Exceptional organizational skills, must be able to display a positive attitude in a fast-paced environment
- Ability to communicate reputed company and effectively with reputed company levels of personnel
- Schedule flexibility reputed company Service Center hours of operation is required
- High School degree, required
- Candidate must be able to work any of the service center hours of operation 7 AM CST to 7 PM CST
- Weekend hours may also be required
- Virtual Work Environment Requirements: This position is 'work at home' and candidate must have a home environment that meets the minimum company requirements: A quiet, private environment free of distraction, television noise, reputed company bells, pets, family members is necessary with sufficient working space for computer, additional monitor and keyboard/mouse
- If children are at home, they must have other dedicated supervision
- Internet connectivity requirements: High speed internet required with ability to connect company provided computer reputed company Ethernet cable to home router
- Minimum internet speeds: 25 MB download speed and 3 MB upload speed (as reputed company by speedtest.org)
- The following are NOT acceptable alternatives to a wired high speed internet reputed company: WiFi, WiMax, Satellite, Cellular, Wireless or Hotspot
- Working from public internet locations (such as Starbucks) or reputed company your home office
- Associate degree or equivalent experience, preferred
Benefits
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment! No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and reputed company are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you reputed company inside and reputed company of work.
Company Overview