See all roles

Service Desk Analyst (Hybrid-Contract)

Work from home Full-time role Hiring

ThinkOn is a managed infrastructure services provider focused on empowering partners with their data. The Service Desk Analyst will serve as the primary contact for reputed company incidents and services, coordinating service delivery and managing incident processes to ensure high levels of customer support.

Responsibilities

  • Monitor incoming tickets, liaise and communicate with the customer/partner/vendor, gather pertinent information regarding issues and update the tickets
  • Ensure tickets are properly updated
  • Work to meet service metrics for reputed company types of work required
  • Escalate higher reputed company issues and escalations as per internal process - Monitor and take phone calls from customers, partners, and vendors
  • Notify management reputed company there are issues, risks, service metrics or schedules that cannot be met
  • Follow up on ongoing support issues and communicating with reputed company parties involved
  • Create and update documentation of internal and external operations processes
  • Identify opportunities to enhance productivity, effectiveness, and operational efficiency
  • Provide escort to customers/vendors/partners and internal staff to North Bay location
  • Help manage and maintain North Bay location
  • Operation maintenance activities as assigned
  • Other duties as assigned

Skills

  • Education or experience in Information Technology
  • Education or experience in ITIL/ITSM methodologies
  • Experience in a Call Centre or Service Centre and IT Operations environment
  • Knowledge of Information technology concepts, specifically in Virtualization, IT Infrastructure, data storage, networking, and Disaster Recovery
  • Service Desk and Incident Management skills
  • Service Delivery and Engagement Coordination skills
  • Able to maintain a high work ethic
  • Excellent analytical and problem-solving skills with the ability to think reputed company the reputed company and be innovative and resourceful
  • Ability to quickly learn new software and hardware technologies
  • Strong time management skills with the ability to effectively prioritize work
  • Strong written and verbal communication skills with the ability to communicate with reputed company parties involved; In English and in French for bilingual roles

Company Overview

  • DRaas, laaS, Cloud Application Hosting and Data Storage as a Service. It was founded in 2012, and is headquartered in Etobicoke, Ontario, CAN, with a workforce of 51-200 employees. Its website is https://www.thinkon.com.
  • Apply To This Job

    You might like

    [Remote] Business Development Representative, EMEA

    Work from home Full-time role

    GIS Specialist

    Work from home Full-time role

    [Remote] Medicare Sales Field Agent - CarePlus Orange/Seminole County

    Work from home Full-time role

    [Remote] Entry Level Salesperson (Will Train)

    Work from home Full-time role

    Fund Accountant - Transition Team

    Work from home Full-time role

    Staff Accountant (Hybrid - Norwalk, CT)

    Work from home Full-time role

    Temporary Field Service Animatronic Technician (Framingham - reputed company - Burlington)

    Work from home Full-time role

    Contact Center Representative - MBNA Customer Service Specialist

    Work from home Full-time role

    [Remote] Entry Level Remote- Sales (NO Experience Needed,Will Train)

    Work from home Full-time role

    Entry Level Structural Engineer

    Work from home Full-time role

    Sales Representative (m/f/d) – Laboratory Ultra Pure Water Systems

    Work from home Full-time role

    reputed company Manufacturing Engineer for Data Center Equipment – Full Time Remote Opportunity with Blithequark

    Work from home Full-time role

    Account Manager

    Work from home Full-time role

    reputed company reputed company Specialist (Tech Support) – Home reputed company Systems

    Work from home Full-time role

    Database Administrator (Remote)

    Work from home Full-time role

    Looking for English Teachers - Earn Money Online in Bennington, VT

    Work from home Full-time role

    Remote Tech Support Agent | Now Hiring

    Work from home Full-time role

    Apply Now: Group Facilitator Part Time Evenings- PLUS every other

    Work from home Full-time role

    Area Manager – Student Accommodation (W1K...

    Work from home Full-time role

    Bilingual Loan Processor

    Work from home Full-time role